Application Support Analyst

2 weeks ago


Cape Town, South Africa Allan Gray Full time

**Responsibilities**:

- Environment maintenance and support of development teams within the full system development life cycle
- Support domains with the technical setup and configuration of new system implementations
- Implement access requests while ensuring due process is followed especially with regards to auditing requirements
- Release Management: release scripts and code ensuring changes are tested and approved
- Application and Database Performance Monitoring, Investigation and Tuning
- Automation of IT processes
- Liaise with 3rd line development teams to resolve user incidents, when required.
- Business Continuity Planning and Testing
- Regular documentation updating
- Work closely with the rest of IT to continuously drive stability, architecture, process and performance improvements
- Knowledge of AWS will be advantageous

**Skills / Competencies**:

- Ability to work independently as well as part of a team
- Strong logical thinking and deductive reasoning
- Ability to analyse and investigate error messages
- Great communication and overall people skills
- Enthusiastic and fast learner
- Passion for IT and technology in general
- Excellent time management skills
- Be prepared to work after hours on a rotational basis
- Exceptional attention to detail
- Ability to function well under pressure in a fast moving environment
- Results orientated
- Ability to accept responsibility for all tasks done
- Show initiative for own growth and development
- Detail oriented

**Requirements**:

- Exposure to the Asset Management business would be advantageous
- Comprehensive working knowledge of Microsoft Windows, Active Directory and MS Office
- Understanding of Database Server Administration and SQL scripting
- Understanding of Networking and IT Security
- Understanding of AWS infrastructure

**Education**:

- Degree or Tech course in IT, Commerce, Sciences or Engineering faculty
- 2+ years experience in a similar role



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