IT Operations

4 weeks ago


Johannesburg, South Africa Glasshouse Recruiting Full time

Full Time _Gauteng_, _Johannesburg_ January 17, 2024 - February 17, 2024 Helpdesk - Internet

**Job Overview**:
**Requirements**:

- Matric
- CompTIA A+, CompTIA Network+ (or similar)
- SQL query intermediate level
- Support centre certifications and/or degree in Information Systems - Advantageous
- Strong business process background; able to quickly absorb information on, and identify and troubleshoot inefficiencies in, client business practices
- Strong technical background in software fault finding investigations, and in analysis in SQL database
- Experience in intermediate/Advanced SQL queries and investigations and analytics
- Proficient in project management, scheduling, and team coordination
- Skilled in software setup, installation and user training
- High level remote monitoring / support / investigation / administration experience

**Qualities**:

- Analytical with attention to detail
- Leadership skills
- Excellent communicator
- Driven to bring about Customer Service Excellence
- Adaptable
- Able to resolve conflict and de-escalate high-stress situations

**The main purpose of this position**:
Our client provides billing software and account administration services to doctors across South Africa

The position involves assuming a leadership role in managing the software helpdesk call centre, which includes responsibilities such as on boarding new clients, conducting training sessions for new clients, internal IT support to employees, performing in-depth system analysis, and conducting investigations and fixes

**Duties & Responsibilities**:

- Managing the overall support desk which includes the support agents, development schedule and heading up projects
- Ensure support tickets are actioned in a timely fashion and regular feedback given to clients
- Project manage ad-hoc projects and rollouts
- Maintain service, quality and desired outputs across the business process by ensuring compliance to policies, procedures and standards
- Maintain/update/develop work routines in line with operational plans/schedules in order to manage achievement of service delivery goals
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery
- Identify, accumulate and analyse statistics that reflect on your team’s performance
- Provide leadership and guidance to the support team, including scheduling, task assignment, and performance monitoring
- Ensure that on-site support, training and implementation are carried out effectively and meet client expectations
- Conduct regular training sessions to enhance the technical skills of the support team
- Provide security guidelines and information to all staff
- Construct and analyse complex/advanced SQL queries; perform in-depth data analysis
- Software installation and training
- Write specs documents for new development requests/changes
- Write user manuals
- Write/Create Support Process flows and audits
- Application testing for version release
- POPIA Deputy/Information Officer
- Office network, laptop and printer support and troubleshooting
- Laptop setup maintenance in terms of Windows updates, malware protection, printer setup, security standards and troubleshooting for all employees
- Create new reports on Microsoft Report Builder servicing both company and client operational and analytical needs
- Call centre telephone system maintenance, setup and support
- On boarding of new clients
- Plan and execute maintenance windows and software releases
- Maintain and update equipment register
- Safely destroy old equipment
- Security awareness training and information
- Work beyond regular office hours when required
- Implement releases/changes most Friday evenings
- Deputy POPPI compliance officer



  • Johannesburg, South Africa Sabenza IT Full time

    Cloud Operations and Enablement Cloud Consultant - IT Johannesburg - Gauteng - South Africa **Education**: - Minimum 4-year relevant Academic Degree with Honours (B Eng / BSc Degree Preferred) - MBA / masters advantageous - English (French and/or Arabic advantageous) - Relevant certification/accreditation/membership with professional body as required for...


  • Johannesburg, Gauteng, South Africa Sabenza IT Full time

    Cloud Operations and Enablement Cloud Consultant - ITJohannesburg - Gauteng - South AfricaEducation: Minimum 4year relevant Academic Degree with Honours (B Eng / BSc Degree Preferred) MBA / masters advantageous English (French and/or Arabic advantageous) Relevant certification/accreditation/membership with professional body as required for role (e.g. ITIL...


  • Johannesburg, Gauteng, South Africa Make it Good Full time

    Location: The Parks side of RandburgWork model: Fully in-officeBenefits: Unlimited leave, medical aidThe Make it Good Company is excited to partner with an award-winning, cutting-edge (medium-sized) creative agency in the search for their new Head of Creative Operations.The overarching purpose of the role is to manage the time and people within the agency's...


  • Johannesburg, South Africa Make it Good Full time

    Location: The Parks side of RandburgWork model: Fully in-officeBenefits: Unlimited leave, medical aidThe Make it Good Company is excited to partner with an award-winning, cutting-edge (medium-sized) creative agency in the search for their new Head of Creative Operations.The overarching purpose of the role is to manage the time and people within the...


  • Johannesburg, South Africa The Make it Good Company Full time

    Position is based in Wynberg, Johannesburg Fully in-office This is a client-facing administrative role A financial institution that specialises in short-term lending is urgently looking for a Sales Operations Specialist to join their team. Their channel partners are attorneys, conveyancers and support secretaires. As a Sales Support specialist, the...


  • Johannesburg, Gauteng, South Africa The Make it Good Company Full time

    Position is based in Wynberg, JohannesburgFully in-officeThis is a client-facing administrative roleA financial institution that specialises in short-term lending is urgently looking for a Sales Operations Specialist to join their team.Their channel partners are attorneys, conveyancers and support secretaires.As a Sales Support specialist, the expectation is...

  • Business Architect

    2 months ago


    Johannesburg, South Africa Sabenza IT Full time

    Business Architect Business Analytics - IT Johannesburg - Gauteng - South Africa Are you a master of the monetary realm, a sage of the transaction trade, a virtuoso of the payment process? We're searching for a Business Architect who can navigate the labyrinth of Target Operating Models with finesse and flair. Experience in the following is required: -...


  • Johannesburg, South Africa Sabenza IT Full time

    SAP Transport Management Consultant Transportation Management, Functional - SAP Johannesburg - Gauteng - South Africa Our client is a leading player in the paper manufacturing industry, committed to delivering high-quality products while maintaining sustainable practices. As part of their ongoing commitment to operational efficiency and excellence, they...


  • Johannesburg, South Africa Sabenza IT Full time

    Business Support Specialist: OT Sustainability Networking - IT Johannesburg - Gauteng - South Africa Are you passionate about shaping the technological landscape of both Information Technology (IT) and Operational Technology (OT) domains? Do you thrive on designing and implementing cutting-edge infrastructure solutions that seamlessly integrate Digital...


  • Johannesburg, Gauteng, South Africa Sabenza IT Full time

    Business Support Specialist: OT Sustainability Networking - ITJohannesburg - Gauteng - South AfricaAre you passionate about shaping the technological landscape of both Information Technology (IT) and Operational Technology (OT) domains? Do you thrive on designing and implementing cutting-edge infrastructure solutions that seamlessly integrate Digital...

  • Director of Technology

    10 hours ago


    Johannesburg, South Africa Recru-it Full time

    ResponsibilitiesDevelop and implement IT strategies, policies, and proceduresOversee the implementation, maintenance, and upgrading of hardware, software, and other IT systemsManage the day-to-day operations of the IT department, including the hiring and training of staffMonitor and analyze system performance and implement ways to improve the efficiency of...


  • Johannesburg, South Africa Recru-it Full time

    Responsibilities Develop and implement IT strategies, policies, and procedures Oversee the implementation, maintenance, and upgrading of hardware, software, and other IT systems Manage the day-to-day operations of the IT department, including the hiring and training of staff Monitor and analyze system performance and implement ways to improve the efficiency...

  • IT Senior Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Recru-it Full time

    Job ResponsibilitiesCreate a cost-effective IT operating platform.Achieve promised outcomes.Manage resources to execute business strategy and meet metrics.Optimize value by identifying and managing risks within the department.Support standardized delivery processes.Enhance delivery capabilities and capacity.Improve productivity and operational...


  • Johannesburg, South Africa Sabenza IT Full time

    IT Infrastructure Manager IT Manager - IT Johannesburg - Gauteng - South Africa Wanted: IT whiz with a knack for infrastructure juggling! Join us as our IT Infrastructure Manager and lead the charge in keeping our tech landscape running smoother than a well-oiled machine. **Requirements**: - Team management - Project and Budget management - Vendor...


  • Johannesburg, Gauteng, South Africa Sabenza IT Full time

    IT Infrastructure Manager IT Manager - ITJohannesburg - Gauteng - South AfricaWanted: IT whiz with a knack for infrastructure juggling Join us as our IT Infrastructure Manager and lead the charge in keeping our tech landscape running smoother than a well-oiled machine.Requirements: Team management Project and Budget management Vendor management Operational...

  • Onsite Technician

    6 days ago


    Johannesburg, South Africa Disruptive IT Full time

    **Role Description** This is a 6 Month contract role for an Onsite Technician. The Onsite Technician will be responsible for providing technical support and maintenance on-site at clients' locations in Johannesburg Metropolitan Area. **Qualifications** - Strong knowledge of computer hardware and software - Experience in troubleshooting and problem...


  • Johannesburg, Gauteng, South Africa Disruptive IT Full time

    Windows Server Specialist Position at a Tech CompanyPurpose of the Job: Install, configure, and upgrade servers and related hardware and software in a LAN, WAN, and stand-alone environment to ensure optimal functioning. Support equipment in an operating system environment from implementation to ongoing support.This 6-month contract offers a market-related...

  • Data Analyst

    2 months ago


    Johannesburg, South Africa Sabenza IT Full time

    Data Analyst Data Consultant - IT Johannesburg - Gauteng - South Africa Join the retail revolution with our clients, a leading and innovative player in the retail industry who are currently in search of a Data Analyst based in Sandton. Experience a diverse environment with a fantastic Hybrid model and benefits. **Requirements**: - 3-year related degree...

  • Data Analyst

    2 weeks ago


    Johannesburg, South Africa Sabenza IT Full time

    Data Analyst Data Consultant - IT Johannesburg - Gauteng - South Africa Join the retail revolution with our clients, a leading and innovative player in the retail industry who are currently in search of a Data Analyst based in Sandton. Experience a diverse environment with a fantastic Hybrid model and benefits. **Requirements**: - 3-year related degree...


  • Johannesburg, Gauteng, South Africa Recru-it Full time

    Job Responsibilities: FinOps Management:Implement and manage FinOps practices to optimize cloud spending and improve cost efficiency. Conduct regular cost analysis, identify cost drivers, and recommend optimization strategies. Collaborate with cross-functional teams to align FinOps practices with business goals. Azure and AWS Expertise:Demonstrate...