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General Manager

4 months ago

Randburg, South Africa iContact BPO Full time

Vacancy: General Manager - BPO Operations

Are you an experienced and dynamic leader in the Business Process Outsourcing (BPO) sector? We are currently seeking a highly qualified General Manager to join our team and lead our operations to new heights. As a BPO organization, we value innovation, client satisfaction, and operational excellence.

**Responsibilities**:
1. Operational Leadership:

- Oversee and manage end-to-end BPO operations, ensuring seamless delivery of services.
- Develop and implement strategic plans to meet and exceed key performance indicators (KPIs).
- Foster a culture of continuous improvement and efficiency.

**2. Team Management**:

- Lead and inspire a diverse team of managers and professionals.
- Provide guidance and support to department heads, ensuring alignment with organizational goals.
- Recruit, train, and develop high-performing teams.

**3. Client Relations**:

- Establish and maintain strong relationships with clients.
- Collaborate with clients to understand their needs and expectations.
- Proactively address client concerns and drive customer satisfaction.

**4. Innovation and Growth**:

- Drive innovation within the organization, identifying and implementing new strategies.
- Explore opportunities for business growth and expansion.
- Stay informed about industry trends and best practices.

**Qualifications**:
1. **Experience**:

- Minimum of 7 years of experience in a senior management role within the BPO sector.
- Proven track record of overseeing operations with a workforce of at least 200 employees.

**2. Education**:

- Bachelor's degree in Business, Management, or a related field (MBA is a plus).

3. **Skills**:

- Strong leadership and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Exceptional communication and negotiation skills.
- Ability to work effectively in a fast-paced and dynamic environment.

**4. Availability**:

- Willingness to work night shifts to accommodate the operational requirements.

Join our team and be a key player in driving success and innovation in the BPO industry

**Job Types**: Full-time, Permanent

**Salary**: R580 000,00 - R720 000,00 per month

Application Question(s):

- Are you comfortable with working night shift?

**Experience**:

- Call center management: 7 years (required)

Ability to Relocate:

- Randburg, Gauteng: Relocate before starting work (required)