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Technical Sales and After Sales Specialist

4 weeks ago

Witbank, South Africa Eazi Access Rental Full time

** To maximize** sales to meet monthly sales and after sales targets within an agreed region, and to build solid customer relationships to ensure the Company meets its targets.
- **To identify, develop and grow market** share and market segments within the agreed region.

**Key performance areas (to translate into a measure of success)**
- Maximise sales in the agreed region
- Develop & grow market share and identify new market segments
- Sales Administration
- Customer Relationship Management
- General

**Main Outputs and Responsibilities for This Position**

**AREA/TYPE**

**RESPONSIBILITY**

Maximise sales in the agreed territory
- Achieve/exceed monthly sales targets which will be evaluated monthly
- Achieve daily call ratio quota & call cycles as per the Company standards
- Call on customers in a corporate/office environment when necessary
- Educate customers on the benefits of using products and services
- Call on customers on sites when necessary and perform audits on machines as well as site inspections
- Build and maintain strong relationships with customers
- Do demonstrations of machines on site for customers to promote the products and services and achieve the minimum quantity of demo’s per week as per the Company standards
- Do presentations to customers on our products and services when necessary
- Ensure a consistent strong sales pipeline
- Ensure excellent planning of territory management
- Ensure time planning and management is maximised
- Ensure that monthly, quarterly and Annual forecasting is done
- Attend weekly sales meetings
- Ensure the decision makers and influencers in the decision-making process are identified and called on regularly
- Call on customers that purchase from competitors
- Report on lost orders weekly at sales meetings
- Maximise every opportunity with every customer interaction i.e. promote products and services
- Manage key accounts where allocated
- Open new accounts monthly
- Ensure good consistent communication with the Regional Sales Manager’s and Operations management
- Complete accurate and honest deal sheets when concluding sales
- Work closely with rental team respecting existing rental clients.
- Refer rental opportunities to rental sales team

Develop & grow market share and identify new market segments
- Target customers within a market segment we already sell to, to ensure we maximize growth in that sector in that area
- Identify new market segments in the agreed area and sell the products and services to those potential customers

Sales Administration
- Follow up on all enquiries within 12 hours to ensure no opportunities are lost
- Complete weekly planners to ensure excellent time and territory management
- Complete site and company management forms
- Do quotations for customers
- Calculate pricing accurately within provided pricing framework
- Prepare monthly commission claims accurately for approval by Sales Manager.
- Follow up on customer queries and orders
- Ensure any customer administrative requirements are completed on site as and when necessary
- Assist Credit Control in collection of outstanding monies.

Customer Relationship Management
- Ensure the CRM system is updated on a weekly basis with all the enquiries and information on customers, as well as information on competitors pricing and activities

General
- Ensure that a professional image is always projected, i.e. grooming and company vehicle
- Ensure that the quality of service that Eazi provides and the satisfaction of its customers, are treated with the utmost importance.
- Promote Eazi Access and do everything possible to enhance its image and the product brands it represents.
- To ensure that all duties are carried out safely and in accordance with all company and legal requirements
- To work in harmony with other employees in the Company
- To ensure that confidentiality in all Eazi Access matter is maintained.
- To produce other information as required and to carry out other duties either directly or indirectly as requested by your manager from time to time.
- Compliance to standard operation guidelines of Eazi Access.

**Any other lawful and reasonable outputs and responsibilities that may be required.**

**Qualifications**

Minimum

Grade 12

Recommended

IMM or Sales related qualification

**Experience**
- 5 Years equipment Sales and After Sales experience.
- Proven track record of increasing revenue and growing market share
- Working in a CRM environment an advantage

**Knowledge**
- Equipment Industry knowledge an advantage
- Proposal generation and presentation
- Pricing strategy and control
- Customer service
- Proposal writing
- Sales and marketing
- Rental industry
- Knowledge of work at height machinery and equipment
- Microsoft Office
- CRM systems

**Skills**
- Sales and Marketing skills
- Excellent communication skills
- Negotiating and influencing skills
- Persuasion skills
- Presentation skills
- Relationship Management skills
- Commercial skills
- Analytical ski