Head of Technology

2 weeks ago

Durban, South Africa Royal Tyres Full time

**Role Overview**

Royal Tyres is embarking on a **major digital transformation**, aiming to integrate AI-driven automation, optimize operations, and enhance data-driven decision-making. At the same time, the company requires **strong IT leadership to maintain and improve existing systems, ensure smooth daily operations, and support a growing business across multiple locations.**

As the **Head of Technology (Head of IT & AI)**, you will play a **dual role**—driving **strategic innovation** while ensuring the **reliability, security, and efficiency** of the company’s IT systems.

You will take ownership of:

- **AI & Technology Strategy Implementation** - Developing and implementing an AI roadmap while optimizing existing IT systems ensuring alignment with business operations.
- **IT Infrastructure & Systems Management** - Overseeing and improving the company's **ERP (SAP Business One), POS (Cistech), network, and IT security**.
- **IT Operations & Support** - Ensuring **smooth daily IT operations**, troubleshooting issues, and providing stable technology services to all departments.
- **Vendor & Stakeholder Management** - Managing **technology vendors, service providers, and internal stakeholder relationships** to deliver cost-effective and efficient IT solutions.
- **Asset & IT Budget Management** - Overseeing IT assets, software licenses, and budget planning for IT maintenance, upgrades, and new investments.
- **Team Leadership & Growth** - Managing, mentoring, and expanding the IT team, including **existing junior IT staff and future hires**.

This role requires a **strong blend of technical expertise, strategic thinking, leadership, and operational oversight.** You will ensure that technology is not only **a driver of business growth but also a stable foundation for daily operations.**

**Key Responsibilities**

**1. AI & Technology Strategy Implementation**
- Develop and execute an AI roadmap aligned with business growth, focusing on automation, data analytics, and process optimization.
- Identify and implement AI-driven solutions to enhance sales, CRM, inventory management, pricing, finance, and distribution.
- Leverage AI capabilities to improve decision-making, predictive analytics, and operational efficiency.
- Ensure AI solutions integrate seamlessly with SAP Business One and Cistech POS.
- Ensure maximum utilization of SAP Business One & Cistech POS, identifying areas for enhancement and automation.
- Optimize technology investments to reduce costs, improve efficiency, and drive innovation.
- Stay updated on AI trends and emerging technologies to maintain Royal Tyres' competitive edge.

**2. IT Infrastructure & Systems Management**
- Manage **company-wide IT infrastructure** (networks, servers, cloud solutions, security).
- Ensure **high availability and security of ERP (SAP Business One), POS (Cistech), and other mission-critical systems**.
- Lead the **planning and implementation of system upgrades, integrations, and new technology solutions**.
- Implement and maintain robust **backup, disaster recovery, and business continuity plans.**

**3. IT Operations & Support**
- Oversee the **day-to-day IT operations**, ensuring all technology functions run smoothly across locations.
- Establish and enforce **IT policies, procedures, and standards** to ensure security, compliance, and efficiency.
- **Support and troubleshoot** IT system issues, minimizing downtime and improving user experience.
- **Work closely with department heads** (sales, finance, operations) to understand technology needs and implement solutions.

**4. Vendor & Stakeholder Management**
- Manage vendor relationships, ensuring **cost-effective and high-quality service delivery**.
- Negotiate **service level agreements (SLAs)** and oversee performance monitoring.
- Collaborate with stakeholders across the company to align IT initiatives with business objectives.
- Communicate IT initiatives, project updates, and system changes effectively across departments.

**5. Asset & IT Budget Management**
- Oversee IT asset management, ensuring proper **tracking, maintenance, and lifecycle management**.
- Manage **IT budgets, project costs, and investment planning**.
- Ensure **effective licensing and software management** across all business units.
- Develop a structured process for **evaluating and approving new technology investments**.

**6. Team Leadership & Growth**
- Lead, mentor, and **develop the existing IT team** (currently two junior IT staff).
- Define and hire key roles to **support Royal Tyres’ expanding digital and AI initiatives.**:

- Foster a culture of **collaboration, continuous learning, and innovation** within the technology department.
- Conduct performance evaluations and ensure the team meets **KPIs and strategic objectives**.

**Key Performance Indicators (KPIs)**

**KPA**

**Desired Outcome**

**AI & Technology Strategy Implementation**

Documented AI and technology roadmap aligned with business objectives. AI implem

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