Senior Operations Manager

2 weeks ago

Durban, South Africa Kura Full time

**Salary**:
**Senior Operations Manager**

**Location: Richefond Circle, Durban**

**Salary: up to 100,000 per month DOE**

**Hours: Monday to Friday 9-6**

**This is a permanent full-time role as a Senior Operations Manager in our **Richefond Circle**, South Africa office. The role is on-site.**

Who we are:
Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.

We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."

Role Details:
**What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing **you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful?**

If you have experience in delivering operational and commercial performance through people, ultimately delivering value add to clients then this role is for you. Key responsibilities for this role:

- Deliver operational KPIs to ensure contractual obligations are met.
- Ensure internal revenue budget targets and revenue growth targets are exceeded through accurate forecasting, analysing, and reporting on financial performance and identifying areas for growth.
- Manage the day-to-day client relationship at operational levels ensuring high levels of Client Satisfaction
- Lead, develop, motivate, and coach Operations and Team Managers enabling them to lead and manage their Team Managers and Advisors to deliver a superior level of service.
- Partner with HR to analyse Employee Satisfaction feedback and develop strategic plans to maximise engagement across the business by building a fun and rewarding environment.
- Create and maintain a strong performance driven working environment.
- Work with Operations Leadership and Functional Support teams to prepare and present monthly and quarterly client business reviews and KURA executive reports.

**Benefits**:
As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a medical Insurance, canteen allowance and more.

**Requirements**:

- At least 3 years’ experience in contact centre operational management and strategic planning with a proven track record of achievement.
- Effective leadership and management of people, building and developing teams with a strong focus on coaching and improvement.
- Organises and manages time effectively to meet commitments.
- Can recognise the root cause of a problem and makes proactive interventions.
- Ability to recruit and build dynamic and highly performing teams.
- Commercial awareness and financial management.
- Thorough understanding of resource optimisation and delivery.
- Excellent client relationship management.
- Experience of managing multiple projects and varying team sizes

Next steps:
If you want to be part of a team where you will have the opportunity to grow & develop then this could be the role for you.

  • Director of Farming Operations

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Durban Area - KwaZulu Natal: Our client is looking for a Director of Farming Operations.MINIMUM REQUIREMENTS Agricultural degree or equivalent Post graduate business qualification would be a strong advantage Minimum of 10 years in farming operations industry with at least 5 years at senior management level Proven sound financial background Proven ability to...

  • Senior Operations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Capability BPO Full time

    As the Senior Operations Manager you are responsible for the performance of all employees within your remit. Key objectives is to provide an employee-oriented, high-performance culture that emphasizes on empowerment, quality and productivity while ensuring that company goals are achieved and exceeded.Minimum requirements: Matric Related qualification...

  • Senior Operations Manager

    3 months ago

    Durban, South Africa Webhelp Full time

    **Advisor** **Location** - Durban, South Africa**Language** - English*** **Job Advert**: - If you’re a confident decision maker and solution finder, looking for an opportunity to step up and shine, then this could be your moment. We're looking for an experienced individual, driven by results to take on the responsibility of Senior Operations Manager...

  • Senior Operations Manager

    4 weeks ago

    Durban, South Africa Kura (SA) Full time

    **This is a permanent full-time role as a Senior Operations Manager in our Mount Edgecombe, South Africa office. The role is on-site.** If you have experience in Operational and commercial performance metrics across a project through the management of a group of Operations and Team Managers, ultimately delivering revenue, gross margin and all KPIs while...

  • Manager: Base Airports

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa SAFAIR OPERATIONS Full time

    RESPONSIBILITIES:Manage and authorize purchases and invoices for Passenger Services, Crew and Technical;Manage costs in respect of delay and missed connections;Motivate for any additional contracts related to purchasing;Implement cost-saving initiatives and manage external service provider relationships;Attend to common interest matters;Ensure adherence to...

  • Manager: Base Airports

    4 weeks ago

    Durban, South Africa SAFAIR OPERATIONS Full time

    RESPONSIBILITES:Manage and authorise purchases and invoices for Passenger Services, Crew and Technical;Manage costs in respect of delay and missed connections;Motivate for any additional contracts relating to purchasing;Implement cost saving initiatives and manage external service provider relationships;Attend to common interest matters;Ensure adherence to...

  • Manager: Base Airports

    4 weeks ago

    Durban, South Africa SAFAIR OPERATIONS Full time

    RESPONSIBILITES: Manage and authorise purchases and invoices for Passenger Services, Crew and Technical; Manage costs in respect of delay and missed connections; Motivate for any additional contracts relating to purchasing; Implement cost saving initiatives and manage external service provider relationships; Attend to common interest matters; Ensure...

  • Senior Operations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Kura (SA) Full time

    This is a permanent full-time role as a Senior Operations Manager in our Mount Edgecombe, South Africa office. The role is on-site.If you have experience in Operational and commercial performance metrics across a project through the management of a group of Operations and Team Managers, ultimately delivering revenue, gross margin and all KPIs while driving...

  • Senior Operations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa O'Dwyer Personnel Full time

    Purpose of the Job:The role holder will be accountable for maximising the profitability and satisfaction of existing and new Client relationships through a team growing to circa 300 Agents and multiple Campaigns led by a reporting span of Operations Managers and Team Leaders.Key to success will be creating a high-performance culture where team members are...

  • Senior Monitoring Analyst Level 1

    4 weeks ago

    Durban, South Africa Games Global Operations Limited Full time

    Overview: **Responsibilities**: **Alert Monitoring & Investigation** - Monitor the departmental queues on a regular basis throughout the working day ensuring management are aware of high severity cases for suspicious game and player level payout alerts across different game types. - wager-payout flow and odds verification across different progressive...

  • Senior Group Manager

    1 month ago

    Durban, South Africa WNS Global Services Full time

    Company Description **WNS (Holdings) Limited (NYSE**: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • Operations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban R R Annually Cost To CompanyDurban. Opportunity exists with large, growing concern within the Logistics industry for Operations Manager with sound knowledge of port operations, solid stevedoring experience, and warehouse, transport, and depot management experience.Responsibilities: Create, implement, and manage operational strategy...

  • Operations Manager

    4 weeks ago

    Durban, South Africa Immploy Recruitment Full time

    Developing and implementing strategic operational plans. Ability to build strong relationships with General Managers, staff, vendors, and shareholders. Analytical with strong problem-solving, fiscal management, and budgeting skills. A strong understanding of P&L statements and the ability to react with impactful strategies. Experience maximizing room...

  • Operations Manager

    3 weeks ago

    Durban, South Africa GAP Consulting Full time

    KwaZulu-Natal, Durban - Transport & Logistics - Market Related | Negotiable - Job ref: ZN1000219/IDS - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Logistics Company that seeks the expertise of an Operations Manager **Minimum Requirements**: - Must have a minimum of 3 to 6 years’ recent experience as an Operations Manager with Warehousing |...

  • Senior Operations Performance Manager

    2 weeks ago

    Durban, South Africa Webhelp Full time

    **Customer Service/Support** **Location** - Durban, South Africa*** Job Title: Senior Operations Performance Manager **Job Description**: The Performance Manager is responsible and accountable for the Clients objectives and needs of several markets that can fall under different Regions. ** Please note that this will ideally be a hybrid working role and...

  • Senior Monitoring Analyst Level 1

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Games Global Operations Limited Full time

    Overview:Responsibilities:Alert Monitoring & Investigation Monitor the departmental queues on a regular basis throughout the working day ensuring management are aware of high severity cases for suspicious game and player level payout alerts across different game types.- wager-payout flow and odds verification across different progressive games.- operational...

  • Operations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Immploy Recruitment Full time

    Developing and implementing strategic operational plans.Ability to build strong relationships with General Managers, staff, vendors, and shareholders.Analytical with strong problem-solving, fiscal management, and budgeting skills.A strong understanding of P&L statements and the ability to react with impactful strategies.Experience maximizing room yield and...

  • Senior Consultant: Operational Excellence

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa A Triple A Recruitment Full time

    Senior Consultant: Operational Excellence (Logistics) Durban, KZN Permanent Market Related Our client in the Logistics Industry is seeking a Senior Consultant: Operational Excellence to join their team in KZN.Purpose of the role: The Senior Consultant: OE is responsible for enabling and facilitating the adoption of the operational excellence culture within...

  • Operations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa Pronel Personnel Full time

    This role's purpose is to lead and manage the Business Unit in order to achieve company objectives. Our client requires a minimum of 5 years senior management experience in the Automotive or related industries. A good understanding of commercial and management principles with experience at a senior management level. Must have the ability to think...

  • Operations Manager

    2 weeks ago

    Durban, KwaZulu-Natal, South Africa HotelJobs Full time

    Operations ManagerKwa-Zulu Natal - Facilities Cleaning ManagementUp to R50 000 ctcA challenging new position has become available as Operations Manager within the Cleaning Facilities Management sector based in KZN.We are ideally targeting those with hotel contract cleaning &/or Housekeeping Managers managing in the region of rooms.Your role as Operations...