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Solutions Deployment Specialist
2 weeks ago
Department: Legal Information & Compliance
The Operations Manager is responsible for managing the day-to-day activities of the business, typically ensuring smooth operation of various processes for a particular product or set of products. The Operations Manager needs to perform tasks across various operational areas. They mustunderstand the key product goals and priorities of the General Manager and Product Owner in order to define their main focus areas.
Main Responsibilities:
Release Management and Training:
Successfully hand over release artefacts from the development teams to the deployment teams (build and run teams)
Coordinate the general release process and communicate to all stakeholders in a timely manner
Regular contact with development team and product owner for release scheduling and planning
Arrange for Installation of Server Updates
Communication of Release Status to al lstakeholder
System Monitoring and Risk Management Responsible for the setup and configuration of automated and manual monitoring tasks/processes/systems to raise early alarms of any downtime or potential downtime
Maintain monitoring documentations
Incident Management Should be the first to be notified of any system incident (product level, infrastructure level)
Responsible for managing the communication and successful resolution of the incident
Support (not end user support):
Ensure that production processes for Customer Support Centre (CSC) escalations are adequately managed as well as provide support to all third party developers, suppliers and business partners (banks,municipalities, deeds office and data suppliers)
Motivate emergency development with Product Owner
Third Party Relations Informing all third party developers and suppliers o fintegration requirements, new developments, system changes, release requirements and communicating general product information
The Operations Manager must interact in a way that strengthens relations with third parties
Monthly Billing Supervision:Ensure that monthly customer billing is complete and correct
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
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