Employee Benefits

2 weeks ago

Johannesburg, South Africa WTW Full time

Our Health and Benefits business helps large and mid-size clients control health and welfare plan costs, improve health outcomes and promote employee engagement through broad-based, state-of-the-art interventions. We provide solutions encompassing creative plan design, vendor evaluation and management, pricing and funding strategies, data analytics, valuation support, compliance and governance strategies.

As a Health and Benefits Consultant working with clients in and around Sub-Saharan Africa, you will consult on a wide variety of complex projects involving the design, pricing, funding, implementation and management of a full array of Health and Benefits programs including medical, life, disability, retirement and flexible benefits. You will serve as the project manager and day to day communication liaison with our clients, create client deliverables, contribute to client management and new business activities and participate in the creation of new intellectual capital.

**Performance Objectives**:
**Clients**
- Deliver superior, consistent client management and deliverables for assigned clients:

- Draft statements of work, project plans and budgets involving multiple workflow streams and client teams.
- Oversee the day to day projects, ensuring the progress of the established objectives, budgets, timelines, deliverables and quality standards.
- Serve as primary, daily contact to clients on delivery of services.
- Manage client expectations and raise appropriate issues to Senior Consultants and Client Relationship Managers.
- Interface with colleagues from other practices in the region on assignments that reflect the client’s broader business issues.
- Develop a trusted advisor relationship with client contacts through effective communication and efficient, quality execution of projects.

**Excellence**
- Provide valued-added consulting expertise on large, sophisticated projects as well as small and medium sized enterprises; including health and welfare plan re-design, pricing and funding and employee contributions strategies, benchmarking studies and negotiations, plan renewals and vendor analysis and management.
- Contribute to projects within the Health and Benefits arena including health management/wellness, disability/absence management and claims audits when appropriate.
- Contribute to the development of new tools and approaches for complex clients.

**Financial**
- Meet revenue and billable hour goals established with your manager.
- Support the generation of new business by enhancing relationships with current clients and recommending new projects and solutions.
- Participate in prospecting opportunities with new clients as part of a broader team.

**People**
- Build relationships internally and collaborate effectively on cross-functional teams and across different teams and geographies.
- Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels.
- Coach colleagues in the region on the nuances of the role and coverage.
- 7+ years’ experience and success in the design/management of health and welfare plans gained in a consulting, brokerage or carrier environment.
- Strong financial skills; prior experience in healthcare product pricing, underwriting or valuation work preferred.
- Proven experience successfully managing multiple projects simultaneously and producing quality deliverables on time and within budget.
- Demonstrated success in managing client issues and relationships; some experience in growing relationships with current clients.
- Strong interpersonal and team skills
- Polished and well developed oral and written communication skills
- Self-starter attitude and ability to work with ambiguity
- Flexibility and proven ability to diagnose and resolve issues
- Strong analytical and creative skills
- Experience in African regional health insurance policies preferred
- FAIS compliant, Regulatory exam certificate (NQF Level 5 minimum) - RE5 at a minimum
- South African Citizen or holder of Permanent Residency in South Africa
- Willing to travel to countries in Africa as necessary to support client requirements
- Working knowledge of Excel, MS Project, MS Word
- Bachelor’s Degree or insurance industry related Diploma preferred

**The Application Process**

***:

- Stage 2: Live video interview with hiring manager and team
- Stage 3: Online assessments for finalist
- Stage 4: Offer and onboarding

Equal Opportunity Employer

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