Recoveries and Liabilities Assistant

5 months ago

Cape Town, South Africa RBS Insurance Brokers Full time

Role Purpose

To provide administrative support during the recoveries and liabilities claims process, and support of the business strategy for excellent service and growth.

Financial:

- Ensure and contribute to minimisation of general expenses

Business Processes
- Provide administrative assistance to the recoveries division wrt the following processes (but not limited to):

- Recoveries and liabilities claims administration and support
- Receive instruction to commence with recovery process and review the claims history to ensure all relevant information has been received
- Trace parties and make contact to provide information regarding the recovery process and obtain information
- Compile and dispatch the relevant documents (letter of demand, pre litigation notice, request for settlement etc.)
- Ensure accurate records are kept on recoveries progress and saved on the system
- Prepare and send invoices for services rendered
- Keep track of payments received and allocate payment
- Keep the client and internal servicing team up to date regarding the progress of the recovery
- Provide information and administrative support to internal and external legal team to support further legal processes
- Keep diary of weekly follow-ups with third parties and third party insurers
- Ensure the matter is settled or escalate within the required legal framework
- Provide legal administrative support from the start to end of the liabilities claims process
- Ensure productivity targets are met
- Contribute towards and ensure continuous improvement in own and team performance
- Adhere to company mandates
- Participate and contribute in ad hoc projects
- Report any suspected fraud, misrepresentation and/or dishonesty
- Keep accurate record of own activities

Learning and Growth
- Live the RBS Way
- Ensure continuous self and professional development
- Share information and knowledge with the team

Requirements - Minimum Qualifications and Skills
- Matric or equivalent
- LLB Degree
- Excellent communication

Minimum Experience
- Some practical experience in recoveries and liabilities administration within insurance will be advantageous, but not required as this is an entry-level position

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