Infrastructure Manager

4 days ago

Southern Suburbs, South Africa Faircape Group Full time

The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities.

Faircom, part of the Faircape Group, is a leading Internet Service Provider (ISP) that connects you to the Internet through high-speed & uncapped fibre solutions, wireless fibre packages and VoIP connections. We work with leading underlying infrastructure providers (including our own) which boasts a direct connection to the London Internet Exchange.

We are looking for an **Infrastructure Manager **to manage all data and node rooms, management of new build ISP installations, managing small teams of wireless and cable installation technicians

**Duties will include but are not limited to the following**:

- Documenting and reviewing all policies & procedures relative to the department
- Developing and implementing IT policy and best practices guides for the organisation
- Change control for new hardware / configurations
- Hand-Over Documentation
- Perform system audits and identify areas requiring improvements
- Adherence to standard operating procedures

Commercial / Customers
- Relationship management
- Ensuring that the business products & service offerings stays competitive and in line with market related offerings
- Client Communications

Staff Management
- Overall management of the IT Department, providing direction and task assignments
- Identifying & developing requirements for team training, skills and growth
- Deadline tracking
- Performance appraisals
- Staff upliftment

MMR / Node rooms
- Management of all data rooms and node rooms
- Documentation of node rooms
- Management of new ISP builds
- Managing teams of cable and wireless technicians
- Keeping track of outages and responding accordingly
- New builds and design, installations and commissioning(infrastructure)
- Scheduled changes
- New infrastructure hardware procurement

Last mile installations
- Management of last mile fibre installations
- Documenting all areas of work
- Open access procedures, dealing with ISP
- Project management of fibre projects
- New builds and design, installations and commissioning

Wireless installations
- Management of wireless installations
- Documenting all areas of work
- Project management of wireless roll-outs
- New builds and design, installations and commissioning

**Qualifications**
- Bachelor's degree in Information Technology or equivalent would be advantageous
- Mikrotik Qualification beneficial
- Wireless Certificate beneficial

**Experience and knowledge**
- Proven work experience in a similar role
- Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
- ISP or telecommunications background, management and good understanding of Wireless High-Sites and Fibre Node rooms
- Ensuring the physical network is well planned, documented, redundant and secure
- Installing key infrastructure in the network such as core switches and routers
- Facilities management, stock, procurement
- Ensuring that all infrastructure adheres to the TIA/EIA 568-B standard
- IPv4 and IPv6 addressing and subnetting
- Fibre and ethernet technologies
- Experience with backup and UPS technologies
- Wireless PtP, PtMP and backhaul technologies
- Routing protocols, e.g. OSPF and BGP
- Routing filters
- Tunnelling, e.g. EOIP / PPTP etc.
- Brands such as Juniper, Mikrotik, Cisco, Dell, HP, Ubiquiti
- Peering relationships
- Technical IT based experience (Phones, laptops, PC’s, VOIP, WIFI etc)

**Skills and attributes**
- Excellent communication skills (verbal and written)
- Proven organisational and administration skills
- Customer service orientated - ensuring corporate and residential customers are happy
- Ability to manage multiple projects simultaneously
- Project management skills
- Ability to manage a team
- Able to work well within a team and individually
- Deadline driven
- Results oriented, high energy, self-motivated
- Ability to convey technical knowledge, liaise with providers and deal with issues proactively

**Specific requirements**
- Must have a valid drivers licence and reliable vehicle
- Clear health record
- Clear criminal record
- Clear credit record
- Contactable references

Working hours are Mondays to Fridays from 08h00 to 17h00 with a 45 minute lunch break. Due to the nature of the position, you will be required to be on call on a rotational basis.

We offer Barista produced coffee available all day to all our staff at Claremont.

With centrally located and modern offices just across from Cavendish in Claremont, we are offering a salary from R 65 000 cost to the company per month.

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