Techops Helpdesk Agent

**We are Rebels. Inventors. Magic Makers.**

Our world class consumer insights platform allows creators to create brands, ads, products and shopping experiences that people love.

We were founded in 2012 with the dream of creating end-to-end automated research. Fast forward 10 years and we have worked with hundreds of global enterprise brands, have tested 100,000+ ideas, operate in 50+ research markets and have over 300 employees spread across North America, western Europe, South Africa and Asia Pacific.

**So how do we do it?**

Our platform provides access to actionable, quick and smart insights to amplify creative effectiveness and shape winning innovation, empowering creators with the agility and the data they need to make better decisions about the ads and innovation they take to market.

Through working with some of the biggest brands in the world, we’ve built technology that lets our customers see their product innovations and advertising ideas through their consumers’ eyes so they can quickly iterate, optimise, validate and learn — increasing their chances of in-market success.

**The TechOps team**

At Zappi, Our TechOps team have the space to create and deliver on global user enablement, backed by a leadership team and business that supports them in ensuring Zappi users have everything they need to be successful. You’ll be accountable for responding to internal user requests via Slack and our ticketing system, troubleshooting hardware/software issues, provisioning access, advocating for internal users, sharing context with your team, and delivering value to Zappi.

We’re looking to bring on board an exceptional Help Desk Support person to join our talented TechOps team. You will play a significant role in the day to support our internal teams and execute our goals in alignment with the company's vision.

**Who we’re hiring**
- You can demonstrate basic knowledge and principles of IT Support and Internally facing Customer Service
- A good working knowledge of desktop technology such as IOS and Windows devices
- Familiarity with Cloud Providers (AWS, Salesforce, G-Suite, Office365, e.t.c)
- Experience working with ticketing systems or supporting users directly
- Self-driven with excellent communication skills.
- Strong problem-solving and analytical skills

**What do the first 3,6,12 months look like?**

Within 3 months, you will:

- Learn about our Tech Stack and systems
- Meet the global team through virtual coffee meets and intro meetings
- Master our processes for requests and resolution.

Within 6 months, you will:

- Meet and exceed service KPIs
- Support service analysis by pulling system reports

Within 12 months, you will:

- Be ready to tackle more complex and advanced tasks

**Benefits**
- Salary range R16,000 to 19000 per month. Salaries are benchmarked annually
- Unlimited holidays - we want well rested and motivated teams so encourage people to take plenty of time off. We don’t cap your allowance, but do set a minimum of at least 20 days per year plus national holidays.
- One company-paid mental health day of rest every quarter (these are pre-scheduled, so the entire company can take the same days off regularly to reset)
- Private medical healthcare cover
- Group risk, life & disability contributions
- Flexible working arrangements
- Thoughtfully designed offices to support both individual work and collaboration without interrupting others
- Wellbeing benefits such as free yoga and access to trained therapists / counsellors
- Tailored personal development through training allowances, coaching, mentorship and career frameworks

**Why join us?**

We’ve been recognized as one of the hottest martech companies in 2022 by Business Insider and named Best Place to Work by Quirk’s Media for our engaging and inclusive workplace culture. We’re committed to both people and the planet.

Our belief in inclusion means we’re building an organisation of diverse individuals and helping brands eliminate cultural presumptions in their research. Read our Diversity Manifesto here.

We are a values and behaviours driven business and believe that Trust, Truth, Ownership, Ambition and Humility describe Zappi employees on our best day. This is how we strive to show up for our customers, for each other and for our communities.

Earning B Corp certification assures us we’re on the right track and have structures in place to become the business we want to be.

Our commitment to minimise our impact on the environment means being honest with ourselves and transparent with you—about everything from carbon emissions to tree-planting initiatives. We achieved our goal of becoming Net Zero in 2021

**Zappi Company Culture Highlights**
- Winner of Comparably's Award for Best Company for Women 2022
- Winner of Comparably's Award for Best Company Work-Life Balance 2022
- Winner of Comparably's Award for Best Company Compensation 2022
- Winner of Comparably's Award for Best CEO for Women 2022
- Win