Client Service Director: Creative Agency
11 hours ago
As Client Service Director, you will be expected to demonstrate a range of skills and experience. The role focuses on building strong, strategic client relationships with a critical focus on growth/innovation, project management and long
- term business sustainability.
Ultimately you will be responsible for the guidance and development of your team, so it is essential you are a great communicator, able to inspire your team and spot potential. Your strategic ability and insight of your clients must be second to none. At the end of the day your client is your business, and you must know everything about them inside and out to enable you to solve the issue at hand and increase your client’s revenue.
**Responsibilities**:
Customer Relationship Management
- General management and maintenance of clients and client portfolio
- Add value strategically on all projects across the portfolio
- Foster and build on new and existing long-term relationships
- Challenge, add-value and provide value-based solutions to all clients
- Provide thought leadership and perspective for adoption, where required
- Draft and manage costing across client service team
- Work together with creative team to challenge and deliver quality solutions
- To represent the company and raise the company profile and share the agency’s vision
Financial Management
- To set (with group management), drive and deliver annual revenue and profit targets
- Effectively manage pipeline forecasting and ensure monthly revenue targets are met along with client service team
- Maximise profit and revenue where possible across the portfolio
- Ensure year-on-year growth in clients and revenue
- To ensure all client reporting, proposals and invoicing are supplied and completed
- To ensure monthly job recons are completed, analysed and shared with MD on a monthly basis
- To assist all client service with costing and proposals when required
Operation & HR Management
- General weekly & monthly reporting to group management
- To ensure responsible workflow management and ensure a high level of efficiency and maximising revenue (adjusting strategies where necessary to deliver optimal results)
- Management of all day-to-day CS team and individual issues (HR)
- To develop best practice in client servicing and to run regular sessions with the client servicing team to share knowledge and experience
- Lead the creative development process (write creative briefs and brief creative, evaluate creative concepts, challenge briefs where necessary)
- Ensure correct skill set is recruited and a high level of output is maintained
- Performance management of CS team members / individuals
- Recruitment of CS team members / individuals if necessary
- Be an inspirational leader that builds an agency team which consistently performs at a high standard - fostering integration across agency disciplines and operating units, to ensure cohesive delivery
Business Development
- Continuous identification of potential business leads and develop opportunities within existing clients
- Responsible for client profitability, and entire financial process
- Acquire and continuously identify & create opportunities for new business
- Lead the identification of proactive opportunities with future financial reward
- Identify trends and insights, and optimise spend and performance based on these insights
- Key management of client service team and comprehensive pipeline planning.
**Requirements**:
- Relevant qualification
- 8+ years packaging or branding experience - non-negotiable
- 2+ years in a CSD role
- Analytical, critical, and strategic thinking capabilities
- Commercial acumen
- Innovative
- Results and solutions orientated
- Entrepreneurial mindset
- Highly motivated with a strong work ethic
- Excellent communication (written & verbal) and influencing skills
- Strong Internal and external presentation ability
- Strong leadership & people management capabilities with a natural ability to inspire
- Agile
- Strategic, big brand experience, knowledge, and ability - essential
- Advertising agency experience - essential
- Professional and well presented
- Dynamic, driven and a go-getter attitude
- Familiar with targets & results driven culture.
City: Stellenbosch
Country: South Africa
Level of Expertise: Senior
Remuneration: Negotiable
Reference Number: #Mich1546
**Michelle Snitcher**:
Consultant
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