Food Services Supervisor

2 weeks ago

Cape Town, South Africa Marriott International, Inc Full time

**Job Number** 23101858

**Job Category** Food and Beverage & Culinary

**Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**Function**

**Required Experience & Qualifications**

**Education and Experience**
- A recognized Hospitality qualification would be advantageous
- Two years staff management experience
- Two to three years relevant experience in a similar position within a 5 star hotel environment
- Exposure to IR management and disciplinary processes advantageous
- Working knowledge of Materials Control and Micros essential
- Professional disposition and positive attitude
- Ability to work within a pressurized environment
- Proactive, self-motivated Individual with good professional work ethic.
- Good interpersonal skills and communication, guest centric
- Excellent communication and interpersonal skills.
- Strong planning and organizing skills
- Good conflict resolution and problem solving skills
- Attention to detail and strong administrative skills
- Results and deadline driven
- Ability to work methodical and systematic
- Ability to use Initiative and be proactive
- Ability to work without supervision and within a team
- Diligence, attention to detail and proactive with the ability to use initiative and work unsupervised is essential.
- Ability to converse and speak the English language in a professional manner.
- Strong verbal and writing skills
- Good understanding of the Food & Beverage operational environment
- Experience with OE stock takes procedure
- Knowledge of food & beverage hygiene standards and diligence reporting

**Key Responsibilities**

**CORE WORK ACTIVITIES**
- Complete all daily duties as set out in departmental duties and requirements.
- Ensure that the highest standards of service and quality are always maintained.
- Maintain accurate stock control
- Maintain and improve service standards
- Coordinate all functions of the department with regards to welcome drinks and hotel room drops
- Assist management training, scheduling, evaluating, counselling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 12kg without assistance.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Move through narrow, confined, or elevated spaces.
- Move up and down stairs and/or service ramps.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Perform other reasonable job duties as requested by management.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynam

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