Student Support Manager

3 weeks ago

Durban, South Africa Omega HR Solutions Full time

**Responsibilities**:
1. Contribute to the establishment of a functional C4SS on campus.
- Promote, in collaboration with the Manager: C4SS, the services of the C4SS on campus.
- Coordinate the campus communication with reference to student support.
- Communicate and liaise with relevant stakeholders on campus to ensure the successful delivery of student support and wellness activities on campus.
- Report on student support activities, as required.
- Coordinate the involvement of C4SS in identified projects.
- Take part in the annual planning process of support initiatives.

2. Provide, deliver, and coordinate individual and group student support and wellness activities on campus.
- Plan, coordinate and/or present support initiatives (workshops, information, training, etc.) in collaboration with the Manager: C4SS.
- Consult with and assist students who contact/visit the C4SS and/or make appropriate referrals/source support solutions.
- Contribute to the management of students-at-risk in collaboration with the academic managers on campus.
- Assist with the coordination of wellness initiatives on campus.

3.Contribute to the development and delivery of the student orientation programme for first years and returning students.
- Coordinate, develop and arrange, in collaboration with the Manager: C4SS, support-specific activities, speakers, and information sessions for the new and returning student orientation sessions.
- Take responsibility for the implementation of diagnostic tests (for example, SM) during the orientation programme, according to the SOP per diagnostic assessment.
- Manage and conduct the required follow-up actions related to diagnostic tests.

4. Contribute to the student support environment on Canvas.
- Contribute to the creation and maintenance of a vibrant, informative, and up-to-date virtual support environment.
- Contribute and package content for the Canvas Student Support environment in consultation with the Manager: C4SS and the Manager: Student Wellness and Support.
- Take joint responsibility for the quality assurance of the environment.

Minimum Requirements:

- Grade 12
- NQF Level 7 Qualification
- Experience or qualifications related to counselling and/or psychology will be an added advantage
- Experience in the coordinating of student support initiatives in a higher education environment

Key Attributes:
***
- Ability to work well under pressure and within a team
- Ability to communicate effectively
- Excellent time management skills
- Ability to cope with change

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