Consultant: Banking
6 days ago
Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
To deliver dynamic virtual end-to-end customer sales and service including fulfillment, resolving customer queries, cross selling and/or upselling all relevant bank products on offer. Offer financial advice to the customer and handle retentions.
**Job Description**:
Key Accountabilities
Accountability: Selling products and services
- Provide sales and services enablement according with service delivery excellence plans by putting customer experience at the centre of products, services, solutions, advice and fulfillment.
- Contact the customer and executes the sales process within the desired turnaround time.
- Delivers customer sales and services whilst maintaining quality service standards.
- Determine customers’ needs by exploring all possible cross-selling and up-selling opportunities
- Ensure first call resolution.
Accountability: Reduction of customer attrition- Speaks to customers to ensure that their needs are identified and advises various options.- Adheres to shared company values and service standards with regard to customer interaction.- Resolves customer dissatisfaction / complaints and takes full ownership of the problem.- Communicates with the customer according to company standards.- Address the customer’s need with product knowledge that is technically accurate.- Preparation for the outbound call, providing alternative products solutions were applicable.
Accountability: Information management- Update the system with accurate information to inform accurate reporting
Accountability: Adherence to risk and governance- Strictly adhere to all risk and governance policies, standards and procedures and escalate associated risks.- Participate in survey (EOS) and in findings action plans.- Support BSSA CSI initiatives.- Adherence to NCA, FICA and FAIS legislation.- Comply with Risk and Control Activities and adherences.- Comply with all Human Resources policies and procedures- Understand and accept responsibility for all system access granted in line with all Fraud Risk Management Policies.
Accountability: Training and development- Participate in all scheduled training and multiskilling opportunities.- Participate in coaching sessions.- Owning and being proactive about own training and development.- Participate in idea sharing through pitch in initiative.- Complete all compliance training within prescribed timelines.
Education
Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
-
Consultant On Boarding
6 days ago
Umhlanga, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Business Growth Consultant
2 days ago
Umhlanga, KwaZulu-Natal, South Africa Liberty Standard Bank Group 2 Full timeAt Liberty Standard Bank Group 2, we are committed to providing our clients with exceptional service and support. As a Business Growth Consultant, you will play a vital role in helping us achieve this goal by:Main ObjectivesIdentifying new business opportunities and developing strategies to capitalize on them.Building and maintaining strong relationships...
-
Back Office Customer Service Consultant
1 week ago
Umhlanga Rocks, South Africa Huntswood Full time**Huntswood are looking for Back Office Customer Service Consultants to join our global team.** **We are looking for ambitious and driven students studying towards a recognized degree for a Back Office Customer Service Consultant role!** Based in the heart of Umhlanga we offer fantastic location, amazing growth opportunities, competitive salaries, a...
-
Financial Adviser Aifa
3 weeks ago
Umhlanga, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Contact Centre Sales
5 days ago
Umhlanga, South Africa Ignition Full timeWe are looking for Sales, Retentions and Insurance Contact Centre consultants. We require 3 to 6 months of contact centre experience. Retails sales are welcome.Basic from R4050 up to R5000 depending on experience. Bring CV. Copy of ID and bank statement. 30 Meridian Drive. Umhlanga Ridge. Ignition building. Ask for Mzuzu. Alternatively you can Whatsapp...
-
Caf- Manager, Operations
2 weeks ago
Umhlanga, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Credit Analyst
2 weeks ago
Umhlanga, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Business Solutions Manager Umhlanga
17 hours ago
Umhlanga, South Africa Affirmative Portfolios Full time**Business Management ~ Banking** **Umhlanga** ***: **BUSINESS SOLUTIONS MANAGER** Our client in the Financial Sector Industry is seeking an experienced Business Solutions Manager to join their team in Umhlanga, Durban. Salary - Market Related **Job Purpose**: As a Business Solutions Manager, you will play a leading role in the management of several...
-
Business Acquisition Manager Kzn
3 weeks ago
Umhlanga, South Africa Adumo Full timePURPOSE OF THE ROLE - Sell the Adumo acquiring product range - Hunt for new business through Face to Face sales methods - Reach the required sales activity standards - Target independent retailers and open new markets - Display the discipline and professionalism needed to grow the Adumo client base SKILLS AND ATTRIBUTES - Face-to-face hunting experience in...
-
Creditors Team Lead
2 weeks ago
Umhlanga, South Africa iKhokha Full timeCompany Description iKhokha is one of the fastest-growing fintech companies in Africa. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. Our office is a high performance environment where we push each other to challenge the status quo. If that doesn’t appeal to you, you probably shouldn’t work here. **Job...
-
Teller (C&b)
3 weeks ago
Umhlanga Rocks, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Retention Experts
3 days ago
Umhlanga, KwaZulu-Natal, South Africa Rewardsco Full timeRewardsco is a people-first organization that values innovation, creativity and teamwork. We are committed to delivering exceptional results for our clients and empowering our employees to reach their full potential.About RewardscoWe are a leading provider of IT services and consulting solutions, dedicated to helping our clients achieve their goals and...
-
Client Support Agents
3 days ago
Umhlanga, KwaZulu-Natal, South Africa Rewardsco Full timeRewardsco is a dynamic organization that offers a unique opportunity for growth and development. We are passionate about empowering our employees to reach their full potential and achieve their career goals.About UsWe are a leading provider of IT services and consulting solutions, committed to delivering exceptional results for our clients. Our team is...
-
Sales Development Representatives
3 days ago
Umhlanga, KwaZulu-Natal, South Africa Rewardsco Full timeRewardsco is a dynamic workplace that offers a unique opportunity for growth and development. We are passionate about empowering our employees to reach their full potential and achieve their career goals.About UsWe are a leading provider of IT services and consulting solutions, committed to delivering exceptional results for our clients. Our team is...
-
Retention Agents
3 days ago
Umhlanga, KwaZulu-Natal, South Africa Rewardsco Full timeRetention AgentsRewardsco is more than a workplace - it's a Community where you can thrive, grow and be rewarded for your contributions.Enjoy bankable commission, comprehensive benefits, a vibrant, supportive working environment and career development opportunities when you Walk the Rewardsco WayYour Duties:Meet and smash your monthly sales goalsServe your...
-
Payroll Officer
2 weeks ago
Umhlanga, South Africa Afterpay Full time**Company Description**: - iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way. As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future,...
-
Frontshop Manager
4 weeks ago
Umhlanga, South Africa Shoprite Group Full time**Purpose of the Job**: To maximize sustainable branch sales by: - Managing, supporting and monitoring the effective sales of all unscheduled product lines including specialized health and beauty ranges (Skincare, Cosmetics,Vitamins, Personal Care) and managing the stock room - Minimizing shrinkage and wastage - Maintain replenishment process throughout the...