Insurance Clients Support Consultant
1 month ago
2years
- Listening to pre-recorded calls to determine the content of telephonic conversations when assessing the validity of a query.
- Keeping accurate and comprehensive stats on a daily, weekly and monthly basis to determine service failure trends and recurring problems. Identifying and proposing solutions and improvements to processes and procedures to prevent the problems from recurring.
- Build and establish relationships at all levels with external partners and internal departments (including franchises, Brokers and Members) so as to ensure that timeous resolutions are found to any problems that may arise.
- Liaising internally with the staff and management
**Qualifications and Experience**:
- Matric
- Post matric qualification
- Good Excel and Word skills
- Have sales ability and be persuasive
- Be friendly, sincere ,confident ,courteous and positive
- Be self-managed
- Have excellent administration skills and be extremely organized
- Have the ability to deal with change
- Be able to maintain confidentiality
- Have excellent telephone skills
- Have excellent verbal and written communication skills
- Be self-motivated and pro-active
- Be able to prioritize, work under pressure and manage deadlines
- Be a team player
- Be service orientated and customer focused
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