Current jobs related to Client Interaction Specialist - Cape Town - Discovery Ltd.
-
Client Relationship Specialist
1 day ago
Cape Town, Western Cape, South Africa beBee Professionals Full timeCustomer Service SpecialistWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at beBee Professionals in Cape Town. The successful candidate will be responsible for delivering exceptional customer service to our clients, managing client accounts, and resolving customer inquiries in a professional and timely manner.Key...
-
Client Support Specialist
3 months ago
Cape Town, South Africa Sagan Full time**Position: Client Support Specialist** **Location**:Remote (EST) **Work Schedule**:Monday - Friday, 08:00 AM - 05:00 PM EST **About Us**: Join our team as a Client Support Specialist, where your dedication to exceptional service and technical expertise will contribute to our mission of providing outstanding support to our clients. Our Company is a dynamic...
-
Client Services Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Nedbank Full timeJob SummaryWe are seeking a highly skilled and experienced Client Services Specialist to join our team at Nedbank. The successful candidate will be responsible for building and maintaining strong relationships with investors and financial planners, providing exceptional service experiences and delivering long-term value to our clients.Key...
-
Client Relations Specialist
1 week ago
Cape Town, Western Cape, South Africa Banxso Full timeJob SummaryThe Client Relations Officer plays a pivotal role in fostering strong, positive relationships between Banxso and its clients. This position requires exceptional communication and interpersonal skills to ensure seamless client interactions and resolve any concerns or issues that may arise.Key ResponsibilitiesClient Engagement: Establish and...
-
Client Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Capita Full timePosition OverviewRole: Client Support SpecialistObjective of the RoleAs a vital member of a dedicated and skilled team, you will engage with clients to ascertain their specific requirements while providing an exceptional level of customer service. Your efforts will contribute to enhancing the profitability of the organization, ensuring that we consistently...
-
Client Engagement specialist
2 months ago
Cape Town, South Africa Curiska Full timeHiring: Client Engagement Specialist (Cape Town) As a Client Engagement Specialist within Sustainability team, you will be responsible for managing and enhancing relationships with clients, ensuring they receive maximum value from the data analytics solutions. You will act as a primary point of contact, understanding client needs, facilitating communication,...
-
Client Engagement specialist
2 months ago
Cape Town, South Africa Curiska Full timeHiring: Client Engagement Specialist (Cape Town)As a Client Engagement Specialist within Sustainability team, you will be responsible for managing and enhancing relationships with clients, ensuring they receive maximum value from the data analytics solutions. You will act as a primary point of contact, understanding client needs, facilitating communication,...
-
Lead Generation Specialist
4 months ago
Cape Town, South Africa Pure Placements on behalf of client Full timeTitle: Hunter Telesales/Lead Generation Specialist Location: Woodstock Cape Town Salary R10 000 pm + Commission **Job Description**: We are seeking a highly motivated and results-driven individual to join our client's team as a Hunter Telesales/Lead Generation Specialist. As an industry leader within the digital printing space, our client offers a...
-
Client Engagement Specialist
2 weeks ago
Cape Town, Western Cape, South Africa Curiska (Pty) Ltd Full timeClient Engagement SpecialistWe are seeking a highly skilled Client Engagement Specialist to join our Sustainability team at Curiska (Pty) Ltd. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, ensuring they receive maximum value from our data analytics solutions.Key...
-
Client Engagement specialist
2 months ago
Cape Town, South Africa Curiska (Pty) Ltd Full timeHiring: Client Engagement Specialist (Cape Town)As a Client Engagement Specialist within Sustainability team, you will be responsible for managing and enhancing relationships with clients, ensuring they receive maximum value from the data analytics solutions. You will act as a primary point of contact, understanding client needs, facilitating communication,...
-
Client Acquisition Specialist
4 days ago
Cape Town, Western Cape, South Africa WestLine Staffing Solutions Full timeJob Title: Client Acquisition SpecialistWe are seeking a highly motivated and results-driven Client Acquisition Specialist to join our growing team at WestLine Staffing Solutions. As a key member of our sales team, you will be responsible for identifying and securing new business opportunities, establishing strong client relationships, and driving revenue...
-
Client Acquisition Specialist
1 week ago
Cape Town, Western Cape, South Africa WestLine Staffing Solutions Full timeJob Vacancy: Client Acquisition SpecialistThis is a remote position that offers a competitive salary and commission structure, flexible working options, and comprehensive training and development programs.We are seeking a highly motivated and results-driven Client Acquisition Specialist to join our growing team at WestLine Staffing Solutions. The ideal...
-
Client Operations Specialist
1 week ago
Cape Town, Western Cape, South Africa TalentCru Full timeJob Title: Client Operations SpecialistAre you passionate about investments and seeking a rewarding career in fiduciary asset management? Do you have strong communication and interpersonal skills? Are you highly organized and adaptable, with a strong ethical base? If so, this position might be for you.About the RoleThe Client Operations Specialist will...
-
Client Acquisition Specialist
1 week ago
Cape Town, South Africa WestLine Staffing Solutions Full timeThis is a remote position.Job Vacancy: Client Acquisition Specialist Company: WestLine Staffing Solutions (PTY) Ltd Location: Remote Position: Client Acquisition Specialist Employment Type: Fulltime About Us: WestLine Staffing Solutions is a premier recruitment company specializing in connecting top talent with exceptional career opportunities...
-
Client Operations Specialist
3 months ago
Cape Town, South Africa TalentCru Full timeAre you passionate about investments and seeking a rewarding career in fiduciary asset management? Do you have strong communication and interpersonal skills? Are you highly organized and adaptable, with a strong ethical base? If so, this position might be for you! Position: Client Operations Specialist Purpose of the Position: The Client Operations...
-
Client Operations Specialist
3 months ago
Cape Town, South Africa TalentCru Full timeAre you passionate about investments and seeking a rewarding career in fiduciary asset management? Do you have strong communication and interpersonal skills? Are you highly organized and adaptable, with a strong ethical base? If so, this position might be for you!Position: Client Operations SpecialistPurpose of the Position: The Client Operations Specialist...
-
Client Support Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Quality Connect Staffing Full timeJob SummaryWe are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Quality Connect Staffing. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring a positive experience for all interactions.Key...
-
Cape Town, Western Cape, South Africa Hexing Electric South Africa Full timePosition: Client Relations Specialist at Hexing Electric South AfricaObjective:The ideal candidate will oversee customer interactions within the renewable energy sector. This role emphasizes the exploration of new markets, the acquisition of prospective clients, and the cultivation of enduring partnerships. The primary goal is to ensure client retention over...
-
Investment Client Service Specialist
1 week ago
Cape Town, Western Cape, South Africa Rory Mackie & Associates Full timeClient Service SpecialistAt Rory Mackie & Associates, we are seeking a highly skilled Client Service Specialist to join our team. As a key member of our client service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective responses to client...
-
Client Relationship Specialist
3 weeks ago
Cape Town, Western Cape, South Africa Old Mutual Full timeOverview This position is dedicated to providing exceptional support to clients through various communication channels, ensuring adherence to established business protocols and compliance regulations. The individual in this role is responsible for delivering results through personal initiative and commitment to customer satisfaction. Key Responsibilities:...
Client Interaction Specialist
4 months ago
**Business Unit**:Discovery Employee Benefits**Function**:Brokers (FAIS Accredited)**Date**:20 Feb 2024Achieve more than** **YOU BELIEVE**
- Discovery Employee Benefits
Client Interaction Specialist
- **About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Discovery Employee Benefits**
- Discovery Employee Benefits is the first and only employee benefits provider to be shaping employee behaviour, creating healthier and wealthier workforces. It is an exciting business to be in as we reimagine the way retirement savings and life insurance is brought to companies and employees.
- **Key Purpose of the role**
- The primary function of this role is to effectively and efficiently manage and grow relationships between Discovery Life and all stakeholders i.e. both internal and external clients. Ensure that quality service is delivered to these Stakeholders.
- **Areas of responsibility may include but not limited to**
- Implementing and monitoring the KAM strategy
- Build Broker and Employer relationships
- Collating statical information from the operation team to analyze and formulate discussions with clients on trends and client overview
- Creating Employer engagements/collaborative reports and presentations
- Support the Key Account Management Interventions team through creation of integration content and trends
- Acquire new installations, broker changes and benefit enhancements packages and present to Brokers and Clients in person to ensure effective understanding of the product and internal administrative processes.
- Formulating process improvements and review from broker and client feedback
- Effective product presentations and enhancements to existing KAM clients.
- Present and communicate pre-renewals and renewals annually to existing clients.
- Query resolution for clients in credit control due to non-payment.
- Manage the relationship with internal and external clients/brokers with respect to escalations, queries and complaints.
- Ensure access to web training content. Train Clients on how to benefit from our web offerings and functionality.
- Build and maintain client relationships through monthly meetings to retain clients.
- Manage the re-broke process to ensure retention of existing clients
- Managing Complaints and Escalations of clients to ensure high levels of service are adhered to
- Assist with staff development, coaching and training where possible to optimize staff performance i.e. ito of product knowledge
- Manage projects
- Analyze processes to identify risks and opportunities for enhancements or innovations to continuously improve business outputs
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure
- Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence and client visits
- Responding to queries ensuring they are resolved timeously and effectively.
- Client meetings and minutes.
**Personal Attributes and Skills**
- Self-starter with a high attention to detail and be able to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution focused
- Analytical - interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills
- Willing to do client and broker visits
**Education and Experience**
- Matric - Essential
- Product and process knowledge
- 3 - 5 years Employee benefits experience
- Advanced excel skills
- NQF level 5
- RE5
**EMPLOYMENT EQUITY**
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
- EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.