IT Operations Officer Noa

3 days ago

Johannesburg, South Africa World Food Programme Full time

**.**:
**ABOUT WFP**:
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end global hunger. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. Present in nearly 80 countries, the organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas. We manage an operating budget of approximately $5.9 billion each year, distributing 12.6 billion rations to those most in need. We reach an average of 80 million people with food assistance in around 80 countries each year. **The World Food Programme office in Johannesburg is a Regional Office coordinating and supporting the delivery of humanitarian assistance to 11 Southern Africa countries including, Mozambique, Zimbabwe, Zambia, Namibia, Lesotho, Eswatini, Botswana, Malawi, Madagascar, Democratic Republic of Congo, Congo Brazaville.**

**ORGANIZATIONAL CONTEXT**:
These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ) and report to a more senior Information Technology (IT) Officer.
Job holders are likely to be working under the supervision of a more experienced staff member, receiving guidance and feedback on work performed. They actively contribute to the compilation, analysis, maintenance and reporting of IT data to maximise the effectiveness of IT services. They resolve daily issues and provide timely support to the design, development and usage of systems.

**JOB PURPOSE**:
**KEY ACCOUNTABILITIES (not all-inclusive)**:
1. **Data solutions portfolio managemen**t
- Manage the regional data workplan and associated budget, working closely with the Regional TEC team and the Field and HQ data teams to identify regional priorities and align activities with the global workplan
- Work closely with data owners, and stakeholder to identify data pain points and data visualization needs for country operations in the region, by carrying out Data Mapping Missions to identify local demand
- Engage with the business units to understand strategic objectives, gather requirements, and analyze capabilities with the objective of shaping demand for technology products, offering opportunities to improve business processes and stakeholder alignment
- Manage recruitment, planning, and supervision of new talent based on evolving regional needs. Ensure that regional data coordinators and analysts are aligned on the global data strategy
- Engage and manage the work of operational data analysts on delivery of solutions outlined in the country office data roadmaps
- Data solutions training and rollout
- Coordinate the rollout and adoption of DOTS (WFP’s Data Integration Solution) in the region. Work from the bottom up by identifying use cases from the field and supporting their development in collaboration with HQ. Work from the top down, supporting HQ led use cases for rolling out in the field.
- Coordinate the rollout and adoption of Tableau as a corporate business intelligence and data visualization solution in the region. Facilitate a regional training program for Tableau and data visualization based on country-office demand.
- Coordinate the rollout and adoption of MODA mobile data collection platform for several identified use cases.

2. **Business Engagement**
- Organize and facilitate a regional data event that would promote global best practices, local digital solutions and use cases focused on data, and build capacity for the wider network of data fellows and champions in RBJ
- Working closely with a wide network of WFP partners, existing CO champions and the wider data team, develop and implement a data literacy training program for diverse roles and profiles within WFP field operations.

3.** Data governance**
- Coordinate the work of the Regional Data Working Group
- Provide support to the Regional Senior Management team in preparing and actively participating in the Data Management Committee.

4. Report progress and issues to Regional Bureau relevant heads of units, Regional Directors and Deputy Regional Directors and the Technology Division senior management team.

**4Ps CORE ORGANISATIONAL CAPABILITIES**:
**Purpose**:

- Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
- Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving nee

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