Administrator - Technical Support B2B

2 weeks ago

Linbro Park, South Africa Rubicon Full time

**About the Administrator: Technical Support B2B**

**Administrative Assistant responsibilities are**:

- Arrange and co-ordinate Field service support, appointments and travels
- Participate in the preparation of regularly scheduled reports and trends.
- Organize database lists and filing systems
- Review and update ROC policies and procedures
- Collaborate with team members to handle requests and queries from clients
- Attending customer technical support requests received telephonically or electronically.
- Logging of tickets /keeping in contact with progress of tickets and closing off tickets. Keeping track of this process internally from an administrative perspective as well as reconciling tickets on a weekly report basis.

**Administrative Assistant requirements are**:

- At minimum a Matric or NQF 4 level qualification
- 2+ years' experience of working in an administrative support environment
- Significant experience with administration management systems and procedures
- Good practical experience with MS Office, particularly MS Excel and MS PowerPoint
- Strong time management and problem solving skills with the ability to prioritize work
- Outstanding written and verbal communication skills, with close attention to detail
- Strong organizational skills with the ability to multi-task

**Key personal attributes**:

- Computer literacy - highly Computer literate and comfortable with basic technical aspects of common operating systems with Microsoft Office general excellence
- Competent Professional business written and verbal communications skills. The ability to express yourself clearly and effectively within the company.
- An ability to provide excellent customer service - Service focus by responding to Internal customers' needs by doing it right the first time.
- Excellent time management, organizational, and follow-through skills. Disciplined Approach by being Punctual, Strong Attendance Record, getting back to customers, suppliers, and internal staff, and returning calls.
- Attention to detail while maintaining the ability to see the implications for the bigger picture
- An ability to respond quickly and accurately to requests
- A creative outlook with a problem-solving attitude.
- Self-motivated - Meet and exceed all that is required of you in your job.

**About Rubicon**

Rubicon Group is a vertically-integrated, sustainable technology group, providing end-to-end products, services, and software solutions in the fields of:

- Solar energy
- Energy storage
- E-Mobility
- Smart building and smart retail technology
- Power solutions; and
- Industrial technology

These are some of the fastest growing and most exciting sectors of the global economy, and present our staff with multiple personal and professional development opportunities.

Rubicon's extensive customer base consists of corporate and retail clients, and include large, blue-chip multinational retail groups, property developers, and EPC customers in the renewable energy sector. Our supplier and commercial partners include leading global manufacturers and some of the best-known local brands. The group employs approximately 500 people, and is head-quartered in Cape Town, South Africa, but operates throughout Southern Africa and in the UK. We are backed by two of the largest private investment groups in South Africa.

More information on the group can be found at:

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