Senior Manager

1 week ago

Johannesburg, South Africa MTN Nigeria Full time

Job Profile / Department- SM: Post-Paid Segment**Job Location**:

- Johannesburg, SA**Job Code**:
**Division**:

- Consumer Function**Subdivision**:

- Post-paid Segment**Department**:

- Post-paid - Consumer**Job Level: 3H**

**Direct Reports**:
**Time Span**:

- 3 - 5 years**Reporting to**:
Administratively:
Not Applicable

Functionally:
GM: Segment Post-paid

**Mission/ **_Core purpose of the Job _**_:
To drive the effective implementation and oversight of the post-paid segment value propositions and the Go-To-Market (GTM) and experience design strategies, ensuring continuous improvement to the overall combination of services provided to the segment in order to maximize market penetration, growth, and profitability, through an enhanced customer experience.

**Job Specifications/ Minimum and Preferred Requirements**
- Education / Business DegreeMinimum of 4years tertiary qualification

Masters advantageous

Fluent in English
- Work ExperienceMin 7 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)

Manager track record of 5 years or more, with at least 3 years in relevant sector/industry

Experience in leading change / transformation (marketing) at an operational level advantageous

Experience in continuous improvement through the implementation of best practices

Worked across diverse cultures and geographies advantageous
- Training- Industry and company required training- Industry / Certifications- Not Applicable- Any other specificationsAttitude of Innovation, inventiveness and thought leadership

MS Office (Word, Excel, and Outlook)

Understanding of marketing processes in telecom industry

Worked across diverse cultures and geographies

**Competencies**
- Global Talent StandardsHead - Big Picture Focus (20)
- Strategy Implementors
- Decisive Problem Solver
- Best Practice Value Creator

Heart - People & Emotional Intelligence (30)
- Culture and Change Champion
- Guiding People Manager
- Relationship Builder

Hands - Results Focused (40)
- Results Achiever
- Operationally Astute

**Key Performance Areas**

**Measures (KPIs for job)**

**Key Job Responsibilities
**Strategy Development and Implementation**
- Drive the effective implementation of MTN SA’s Post-paid Segment value propositions and GTM and customer experience design strategy, with emphasis on client experience (internal and external), ensuring maximum market penetration, growth and profitability
- Provide direction, structure, business plans and support and ensure these are in line with the overall MTN strategy, divisional goals, and market needs and requirements
- Identify required resources, personnel and funding to achieve the divisional goals
- As per business plan**Governance
**Adhoc, operational and tactical meeting**
- Set up / participate in adhoc and operational meetings
- Participate and provide input into tactical meetings
- Report at process and functional level

**Escalations**
- Manage and resolve escalations that have impact on critical path of service delivery
- Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
- Manage and provide solutions to issues that require formal resolution

**Consumer Business Operational**
- Set up and manage project status meetings
- Review and identify key risks, issues, and dependencies and set mitigation actions
- Manage budgets
- Sign off / make decisions regarding operational changes

**Consumer Business Tactical**
- Keep abreast of global and local best practice and make recommendations on leveraging opportunities to the General Manager, Post-paid Segment;
- Provide input into the review of all projects initiated;
- Review key risks, issues, and dependencies and set mitigation actions.
- Manage budget

**Performance**
- Review performance of team activities against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team
- Create and monitor plan for continuous improvement
- As per business plan**Reporting**
- Report on a monthly and quarterly basis to management relating to progress made within this sub-division and in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects as and when necessary
- As per business plan**Budgets**
- Manage the sub-divisional budgets in line with business objectives
- Manage project or initiative budgets in line with business objectives
- Monitor and control the budgetary needs of the pre-paid and post-paid solutions units
- As per business plan**Operational Delivery**

**General**:

- Manage the strategy execution process for the Post-paid segment, focusing on the customer value proposition, aligned with the GTM model;
- Ensure synergy across the functional area through effective management of inter-functional relations and activities;
- Ensure that local business requi

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