Accounts Administration Assistant
2 days ago
**_Our client in the financial services industry is urgently looking for an experienced Accounts Administration Assistant to join their organization_**
**_Location: _**_Birdhaven, Johannesburg_
**_Requirements:_**:
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Matric_
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Degree/Diploma in Accounting/ any other Finance related qualification_
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3-5 years of experience in a similar role_
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Experience in the financial services industry is preferred_
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Must be proficient in MS Office_
**_
Responsibilities:_**:
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Understand and implement structured processes and strive for continuous improvement to ensure the objectives of the position are carried out._
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Collection of Licence Fees for RMS Clients and the role will involve the following activities (but is not limited to): Debt Collection; Allocation of payments received; Administration and updating of the various RMS systems; Support and customer service to the relevant suppliers and customers; quality and performance standards._
- Claims Processing:_
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Accurate capture of claims information, capture information provided into the correct format and template
- _Capture the information within a prescribed period
- _Follow up on outstanding information
- _Submission of complete claim packs to the central processing
- _Compilation and submission of complete claim packs to the DTIC
- _Ensure that the Central Management System is up to date
- _Ensure that the client files are complete and up to date
- _Monitor and follow up on prescribing B-BBEE certificates, tax compliance pins, permits, supplier maintenance forms, and any other compliance documentation required.
- Application Processing:_
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- _Compile Fee Proposals / Service Level Agreements
- _Monitor and follow up on any compliance documentation required_
- Quality and Standards:_
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Ensure that policies and procedures are implemented to the letter
- _Uphold the professional image of the company.
- _Adhere to the Vision, Mission, Code of Conduct, and Quality Policy Statement.
- Customer Satisfaction:_
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Provide effective and courteous support to customers, suppliers, and technicians
- _Assist customers with any required support to use the franking machines and handle any ad-hoc queries
- _Ensure that any issues are resolved within the agreed time frames to provide customer satisfaction
- _Ensure that the franking system is operational for all users whose accounts are up to date.
- _Ensure that all technical issues are addressed as and when required
- _Assist clients with the re-credit process
- _Ensure that there is backup staff for service continuity and stability at all times
- Debtors:_
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Proactively recover outstanding payments
- _Effectively communicate with clients by way of Telephonic communication and Written communication
- _Records of promise to pay to be kept
- _Achieve monthly collection targets_
- _Unallocated Receipts:_
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Promptly allocate all funds received on a daily basis
- _Enquire with the bank for any further information where insufficient information is available on the bank statement in order to correctly allocate the funds_
- CMS Housekeeping:_
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Maintain and validate client information on the customer database whole addressing any customer queries and ensure that the customer accounts are updated on the system_
- Adhoc Duties:_
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Perform other ad hoc duties as required by Management and Incentives Consultant_
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