Area Manager

1 month ago

Port Elizabeth, South Africa Bogart man Full time

BOGARTMAN is looking to hire a Area Manager, in the PE Region. In this role, the Area Manager will drive Bogart’s success by leading a team of Store Managers, Stylists and Drivers to create and maintain the Bogart's experience for our customers. In addition, to coach and motivate store teams

**Job description**
- **Responsibilities**:_

**1. Manage daily operations of stores to meet business goals.**

**1.1 Make sure that the store is open on time, and all the staff is present 15 min before opening.**

**1.2 Address all out of lines and assist store to rectify the problems.**

**1.3 Supervise and guide the staff to maximize sales**

**1.4 Develop safe and positive work environment for staffs, create a good vibe and keep the staff motivated.**

**1.5 Solve day to day problems within the store and follow all disciplinary procedures necessary.**

**1.6 Report all staff issues and behavior that you are unable to solve to Head Office.**

**1.7 Recruit suitable staff for the vacancies within your area, and potential managers will be interviewed by Hr and/or Operations Manager.**
- **2. Training and development**_

**2.1 Train staffs on daily responsibilities, brand promotion and customer service.**

**2.2 New staff induction - you are also responsible to train your staff on the product knowledge (what it’s made of and wash and care instructions),sales, stoke take procedures.**

**2.3 Performance discussions with staff/managers monthly. Evaluate employee performance and develop individual development plans.**

**2.4 Staff Discipline - Managers to issue warning to staff and hand in to area manager (ensure that a signed copy returned to head office. (Any offence as per disciplinary code and code of conduct)**

**2.5 Ensure all staff clock in and out (mornings/lunch and break times/closing times)**

**2.6 Assist in interviews ,recruiting and training staff**
- **3. Stock control**_

**3.1 Security and risk control - ensure all staff get searched, alarm activated and sensormatics in working condition.**

**3.2 Store counts - As per procedure communicated to you via head office and risk team. (Make sure that the store communicate the count to the risk team)**

**3.3 Stock monitor (age analysis, good and bad sellers and replenishment orders) feedback to OPS AND Head office on Monday IN MORNING MEETING )**

**3.4 IBT tracking - Follow up on outstanding IBT’s daily - no outstanding IBT’s on system**

**3.5 Scan stock take result must not be over 0.5%**
- **4. Sales and targets**_

**4.1 Achieving daily sales targets and monthly store target ( Will be issued by your NOM manager monthly)**

**4.2 Sales Tracking - post figures and monitor sales and staff (12pm, 3pm, 5pm and closing figures) find out reasons for poor sales performance and what assistance is need.**

**4.3 Store banking to be done before 10am each morning, monitor the stores to make sure that they comply with this procedure.**

**4.4 Send all paper work to Head Office after the weekend, when the driver comes to collect or drop off stock. Ensure you follow up with your stores and that the paper work gets send. You can also bring it to the Head Office Monday morning.**
- **5. Customer service**_

**5.1 Ensure customer satisfaction by delivering timely and quality services.( Provide exceptional customer service.)**

**5.2 Address customer issues and queries in accurate and timely manner.**
- **6. Visuals**_

**6.1 Visual checklist must be done by Area manager and should not be lower than an average of 90%**

**6.2 Make sure the stock rotation is done and the lay-out is correct.**

**6.3 Check the merchandising principles as per the communication from the visual team.**
- **7. General**_

**7.1 Key responsibilities -only the manager and assistant manager are allowed to have keys**

**(You need to have all the spare keys for your reporting stores, excluding the outside keys)**
- **8. Report and updates**_

**8.1 Monday Report - feedback from Area managers to Head office Monday morning in meeting**

**8.2 Incident report to by handed in Monday morning (If any)**

**8.3 Stock feedback (good and bad sellers/customers suggestions) to Head Office Monday morning meeting.**

**8.4 Promotion suggestions.**

**8.5 Centre footfall

**Profile of a Bogart Area Manager**

**1. Be an Individual**

**2. Be a Positive Thinker**

**3. Be a Leader and Mentor**

**4. Be an Example**

**5. Be Disciplined**

**6. Be Professional at all times**

**7. Be Passionate towards your juniors**

**8. Be Efficient & Result Driven**

**Setting Goals**:
**1. Set-out Goals for yourself and your staff.**

**2. Ensure your goals are small & achievable.**

**3. Be in CONTROL of your goals by monitoring them regularly.**

**4. Know your weakness & challenge yourself.**

**5. NB. Improve on your weakness.**

**Goals to set out**:
**i) Ensure your store are being managed in accordance to ALL operational policies & procedures.**

**ii) Achieving Turnover vs. Targets daily**

**iii) Manage/Control

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