Account Manager

3 weeks ago

Johannesburg, South Africa Prospect Connect Media Limited Full time

Are you an experienced **Account Manager** looking to:

- Build and nurture long-term client relationships in a dynamic, growth-oriented agency
- Manage multiple accounts, ensuring client satisfaction and successful project delivery
- Collaborate with a dedicated and supportive team that values excellence and client-focused solutions

If so, this position could be perfect for you.

**Company Overview**:
Prospect Connect Media is a full-service marketing agency headquartered in the UK, serving clients across the UK, US, and UAE. We specialise in scaling businesses through data-driven paid advertising, SEO strategies, website development, and other marketing solutions. Our mission is to deliver measurable business growth and build strong partnerships with our clients, ensuring their success.

**Position Overview**:
We are looking for a dedicated Account Manager to join our team. You will be responsible for managing and developing client relationships, ensuring their needs are met, and overseeing the delivery of marketing projects. This role is perfect for someone who is client-focused, organised, and thrives in a fast-paced environment where attention to detail and client satisfaction are paramount.

**What You’ll Do**
- Act as the primary point of contact for clients, building and maintaining strong, trusting relationships
- Manage multiple client accounts, ensuring that projects are delivered on time, within budget, and to the highest standard
- Collaborate closely with internal teams, including marketing, design, and development, to execute client projects and ensure alignment with client goals
- Monitor client performance metrics, providing regular reports and insights that demonstrate the effectiveness and value of our services
- Identify opportunities for upselling and cross-selling services to maximise client value and agency growth
- Handle client feedback and resolve any issues promptly, ensuring high client satisfaction and retention rates
- Stay informed about industry trends and best practices to provide strategic advice and recommendations to clients

**What We’re Looking For**
- Proven experience as an Account Manager or in a similar role within a marketing or digital agency
- Strong communication and interpersonal skills, with the ability to build rapport and trust with clients
- Excellent organisational and project management skills, with the ability to handle multiple accounts simultaneously
- A proactive approach to problem-solving and the ability to resolve client issues efficiently
- Familiarity with digital marketing services, including SEO, paid advertising, and website development
- Strong analytical skills and the ability to present data and insights to clients clearly and effectively
- Self-motivated and adaptable, with a positive attitude and a commitment to client success

**Qualifications**
- Bachelor’s degree in Marketing, Business, Communications, or a related field (preferred but not required)
- Proven experience in account management, project management, or client services, preferably within a marketing or digital agency
- Strong understanding of digital marketing services, including SEO, paid advertising (e.g., Google Ads), and website development
- Proficiency in tools such as Google Analytics, and project management software like Trello, Asana, or ClickUp
- Strong organisational skills and attention to detail, with the ability to manage multiple projects and clients simultaneously
- Analytical mindset with the ability to interpret data, identify trends, and provide insights to clients
- Prior experience in collaborating with internal teams, including creative, design, and development, to deliver successful projects
- Adaptable and proactive, with a positive attitude and a commitment to client success

**Why Join Us?**
- Competitive salary range of **R300,000 - R500,000 ZAR** per year, depending on experience
- Opportunity to work with a diverse range of clients and projects across multiple industries
- Training and development support to enhance your skills and advance your career
- Be part of a supportive and growth-oriented team committed to your success
- Flexible, remote-friendly work environment that values work-life balance

**Ready to build meaningful client relationships and drive business growth?**

Pay: R300 000,00 - R500 000,00 per year

**Education**:

- Bachelor's (preferred)

**Experience**:

- Marketing: 1 year (preferred)
- Communication skills: 1 year (required)
- Account management: 1 year (required)

**Language**:

- English (required)

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