F&b Supervisor

3 weeks ago

Bantry Bay, South Africa HotelJobs.co.za Full time

Large Hotel close to Bantry Bay is looking for a F&B Supervisor.
- Ensure consistency in services and products offered.
- Perform beverage preparation or service tasks including presentation and sales of beverages and training thereof, ensuring that the required profit margins are met.
- Promote optimal communication between the Kitchen and the Service team, including daily service meetings and appropriate pass management.
- Investigate guest complaints where required.
- The primary focus of this position is on Guest Service, yet stock control and financials form a crucial part of the duties.
- Estimate consumption according to forecasts and schedule beverage and service equipment orders, checking delivery contents to verify quality and quantity.
- Maintain par levels for crockery, cutlery, and glassware.
- Review beverage menus and analyse recipes to determine labour and overhead costs
- Maintain beverage and service equipment inventories and keep inventory records.
- Ensure that the POS is managed and operated effectively
- Arrange for equipment maintenance and repairs
- Ensure all guest information available is collected and communicated prior to arrival.
- Collect guest information while speaking to guests; inform the Management to record and act on guest preferences.
- Ensure all guest complaints are reported to your Head of Department/Management immediately.

**Requirements**:

- Sound knowledge of the highest level of F&B customer service
- Sound knowledge of local, regional and international wines, and other beverages.
- Sound knowledge of food and cooking methods, product and supply.
- Good knowledge and understanding of stock procedures and control.
- Good knowledge on the operation of all appliances and equipment.
- Good knowledge of hygiene and all cleaning products used.
- Basic knowledge of planning, budgeting and departmental administration.
- Excellent communication skills (written and verbal), practicing honest communication.
- Team player with positive attitude, enthusiasm, and emotional control.
- Excellent time management and self-discipline, interpersonal & problem-solving skills.
- Excellent attention to detail with excellent hygiene principles.
- Proactive, use initiative and creative flair when required.
- Committed and loyal, adaptable, and flexible.
- Must work accurately under pressure.
- People skills tolerance, patience, and care.
- Leadership skills with passion for development and skills transfer

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