Billing Specialist
4 days ago
ROLE PURPOSE
A vacancy exist in the VB Billing Team for a Billing Specialist. The primary function of the role will be to
manage, assign and resolve complex billing escalations, queries and account reconciliations. The Billing
Specialist will also be responsible for billing optimisation of processes and procedures to ensure VB
Billing functions optimally. Other responsibilities include OLA adherence for both billing processing and
SR resolution.
Service Provider Responsibilities include:
Responsible for process improvements; functional Billing Optimisation and Customer Escalation
resolution
- People, Process and System enhancement
- Escalation Management - process optimisation - Accurate billing processing and SR Resolution
- Adjusting daily work allocation based on client priority and resource availability
KEY ACTIVITIES
- Assess, align, process and follow-through on all Customer Billing
- VB Billing Activities full circle requirements and activities
- Direct impact on business performance
- Management of Billing Resource Pool; guidance and implementation of
improved processes and Billing Optimisation
- Guidance and training
- Problem solving
ACCOUNTABILITIES
- Responsible for the timeous and effective resolution of billing
disputes and queries.
- Provide internal and external support to resolve account and
invoice queries
- Ensure customers receive month end bill packs timeously
- Perform account reconciliations to assist with customer dispute
resolution
- Maintain the external SLA and internal OLA agreements
- Attend customer meetings
- Assist with sales enablement activities and training
- Manage Service Requests for Billing
- Manage credit note requests
- Process credit notes on the credit note automated system
- Enforce the company business policy and process
- Implement quality checks and ensure contract compliance to
minimize revenue leakage and incorrect billing (penalties and
missed billing)
- Responsible for the processes and procedures to ensure success
and timeous billing
QUALIFICATIONS & EXPERIENCE
- Matric and post school financial related certification essential
- 3-year degree in Finance/ Commerce / IT degree or any other related field - preferred
- A Minimum of 5 years’ experience in Billing and Telecoms.
LEADERSHIP COMPETENCY REQUIREMENTS
- Minimum of 5 years’ relevant experience with 1-3 years’ leadership/supervisory experience.
- Knowledge and understanding of Telecommunications business operations
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