Front of House Restaurant Manager

1 week ago


Rosebank, Western Cape, South Africa Colada Club Hospitality Group Full time

Job Purpose:
Front of House Restaurant Manager


We are seeking an exceptional individual to join our team as a Front of House General Manager in the vibrant restaurant industry.

If you have outstanding people skills, a passion for delivering excellent guest experiences, and possess the ability to be an ambassador for our brand, we want to hear from you.

This is a fantastic opportunity to showcase your leadership abilities and contribute to the success of our establishment.

Under the supervision of the General Manager,

the Front-of-house manager is responsible for:

  • Creating and maintaining a welcoming, professional atmosphere.
  • Ensuring exceptional service and memorable guest experiences.
  • Serve as a brand ambassador, representing our values, vision, and commitment to excellence.
  • Oversee the daytoday operations of the front of house.
  • Managing reservations.
  • Seating arrangements and guest inquiries.
  • Developing and maintain strong relationships with guests.
  • Ensuring guest satisfaction, addressing any concerns or feedback promptly and professionally.
  • Leading and inspiring a team of frontofhouse staff.
  • Fostering a positive work environment.
  • Providing guidance.
  • Facilitating staff's professional growth.
  • Ensuring seamless coordination of service.
  • Implementing high standards throughout the front of house areas.
  • Cleanliness.
  • Organisation.
  • Hygiene.
  • Managing inventory levels.
  • Supplies.
  • Tableware.
  • Linens.
  • Frontofhouse necessities.
  • Keeping up to date with industry trends.
  • Presenting innovative ideas to enhance guest experiences.
  • Improving operational efficiency.

Requirements:

  • 23 years' experience in the hospitality industry,
  • Experience as a Front of House Manager or Restaurant Manager, advantageous.
  • Exceptional people skills.
  • An ability to build rapport and establish meaningful connections with guests and staff.
  • Strong leadership qualities.
  • A motivational leadership approach which inspires and develops a cohesive team.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Proven ability to handle guest concerns, and resolve issues in a timely, professional manner.
  • A passion for providing outstanding guest experiences.
  • Detailoriented mindset.
  • Goaldriver.
  • Prioritises effectively.
  • Strong problemsolving skills.
  • Remains calm under pressure.
  • Knowledge of industry best practices.
  • Knowledge of health and safety regulations.
  • Required to work evenings, weekends, and holidays.

Ability to commute/relocate:

  • Rosebank, Gauteng: Reliably commute or planning to relocate before starting work (required)


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