Practice Manager Senior

2 weeks ago

Sandton, South Africa FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Business Administration
**Travel Percentage**:
15 - 25%
The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact-in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

**About the role**
The Practice Manager will be based in South Africa and reporting directly to a Director Practice Management in the Professional Services team. Establishes operational objectives and work plans and delegates assignments to subordinates. Objectives are reviewed by senior management to determine success of operation. This role is involved in developing, modifying and executing company policies that affect immediate operations. Works on issues where analysis of situations or data requires an in-depth knowledge of organization objectives, implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results, and establishes and ensures adherence to budgets, schedules, work plans, and performance requirements. Regularly interacts with senior management or executive levels on matters concerning several functional areas and/or customers

**About the team**
The Cross-Asset Trading and Risk Professional Services (CATR PS) team is responsible for the implementation, configuration and upgrade of the FIS Cross-Asset Trading and Risk Platform (formerly Front Arena) software solution for Treasury, Capital Markets and Asset Management customers within the EMEA & Asia Pacific region.

The mission of the CATR PS team is to implement and customize FIS solutions for clients in the most efficient way possible, meeting their requirements and timescales, with very low execution risk, by utilizing the knowledge and experience gained over many years in both project and business best practice

**What you will be doing**
- Builds a consulting team and strategy to effectively execute business plan.
- Develops consulting offerings to address market opportunities.
- Manages key FIS channel relationships such as sales, relationship management, product management, business unit management and others ensuring continued collaboration to drive results for Practice.
- Ensures Practice provides industry thought leadership.
- Responsible for profit and loss of consulting practice including forecasting and managing to revenue and expense targets and communicating business metrics to senior management.
- Ensures generated revenue meets or exceeds plan for FIS Consulting Services Business.
- Ensures consulting engagements provide excellent client satisfaction and client loyalty.
- Manages consulting personnel including engagement staffing, staff performance/evaluations, effective communication, career planning and succession planning.
- Provides resources with right expertise to meet business needs and manage external relationships creating a flexible staffing alternative for peak demand times.
- Ensures effective utilization of resources on billable projects, asset development, sales support and thought leadership.
- Collaborates with other Consulting Practice Managers to ensure right resources are working on right work to optimize goals for the entire division based on priorities and demand generated.
- Attracts and retains talent to meet business needs for practice.
- Provides direct sales support throughout entire sales cycle working closely with sales and account management to create and close opportunities including proposal/statement of work development, negotiating pricing, project planning and giving prospect presentations.
- Maintains quality client relationships to gain referrals for new clients.
- Nurtures relationships, defines consulting engagements to support relationship needs and sells the initiative.
- Willing to travel 30% to 50% (or as needed).

**What you bring**
- Leadership, management, organizational, and team building skills.
- Analytical and problem-solving skills.
- Ability to build relationships with C-level management, peers and others.
- Broad knowledge of regulatory requirements, financial institution operations, and risk management.
- Knowledge of standards relevant to the software industry, e.g., ISO, CMM, Six Sigma
- Knowledge of financial services industry
- Listening skills and ability to ensure open and candid two-way communication.
- Ability to expresses both facts and opinions clearly and concisely.
- Project management, productivity, planning, and workload management skills.
- Negotiation skills regarding complex issues
- Ability to work well under pressure and keep emotions under control during difficult situations.
- Adaptable and dependable in fast-paced, changing business environments.
- Strives for continuous improvement.
- Chooses the honest, ethi

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