Cmi Research Project Coordinator

2 days ago

Cape Town, South Africa Clicks Group Limited Full time

**Position Summary**:
**Industry**:Wholesale & Retail Trade
- **Job category**:Media, Advertising, PR, Publishing and Marketing**Location**:Cape Town
- **Contract**:Permanent**Remuneration**:Market Related
- **EE position**:Yes**Brand**:Clicks Group**Introduction**:
To assist the CMI Department meet performance objectives by generating customer & market insights to deliver relevant & outstanding value for ClubCard loyalty, market & customer insight driven growth strategies & world class performance tracking & innovation.

**Job description**:

- To generate a thorough understanding of behaviour & attitudes towards the Clicks brands & loyalty within the ClubCard context by mining the ClubCard TGI/ AMPS data bases, conducting ongoing market research & reporting on trends to support the CMI ops plan
- To conduct, report on & present customer research results to generate & communicate insights in response to merch, marketing & ops market research
- Briefs & analyse market trends, extract data for score cards & measure price competitiveness for reporting
- To conduct, report on & present quantitative research on market performance/ profiles; customer segments, satisfaction and shopping habits; competitor landscape and marketing mix elements as part of monthly business performance tracking
- To conduct, report on and present research in order to identify and understand the private label customer, their needs and the gaps in the current offering towards fulfilling innovation imperatives
- To assist in building and managing new research capabilities (such as online panel, focus group facility, data mining) needed to deliver customer and
- Market insights in an effective and efficient manner to the department
- To maintain effective relationships with suppliers in order to meet project
- Deliverables in terms of time, cost, payment and other contractual obligations (e.g. confidentiality agreements)
- To support the CMI Department's strategic vision by disseminating research reports throughout the business to key stakeholders & by taking responsibility for the Central repository of research reports in order to promote customer centricity in the business
- To liaise, interact and develop relationships within the customer marketing team (including price checkers) and the broader Clicks Group to achieve the CMI department's operating plan.

**Minimum requirements**:
**Job Knowledge**:

- Knowledge of the retail industry (1-2 years)
- Knowledge of market research players and data providers (1 year)
- Knowledge of qualitative consumer insight research (2 years)
- Strong computer literacy (2 years)

**Job Related Skills**:

- Analytical Skills
- Communication and Presentation Skills
- Strong influencing ability
- Disciplined work ethic
- Methodical approach to working
- Passion for customer service excellence
- Driven to achieve objective and deadlines while managing a large workload

**Education**:

- Marketing Diploma/Degree (Essential)
- B. Psych/ Bcom

**Job Experience**:

- Retail Industry Experience: 1-3 years (Essential)
- Market Research Experience: 2 years (Essential)

**Competency Requirements:
- Analysing
- Planning and Organising
- Delivering Results and Meeting Customer Expectations

**Kindly note only applicants who meet the minimum requirements will be contacted.**

**All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.

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