Guest Service Supervisor

2 weeks ago


Sabi Sand Game Reserve, South Africa HotelJobs.co.za Full time

Qualifications / Experience Required:

- Must be a South African citizen
- Hotel / Tourism diploma or qualification / degree / similar
- Hosting experience
- Wine knowledge would be a bonus
- Must be English speaking - spoken and written
- Must hold a valid South African drivers’ licence

Behaviour and Skills Required:

- Must be an all-round people person and must enjoy having conversations with guests
- Basic computer knowledge
- Experience in stock taking and stock control
- Must have very good organisational skills
- Must be willing to work long hours
- Must have good communication skills
- Must be able to read guests and anticipate their needs and be willing to go the extra mile to ensure those big or small needs are met. Ensuring that any small extra touches are created for guest.
- Must be able to be sensitive to cultural differences and be patient will colleagues
- Must have good social and interpersonal skills
- Must have a sense of ownership and pride for guests having an incredible stay
- Must have good attention to detail
- Must have a flexible attitude and be willing to tackle any tasks needed
- Must be able to interact with guests and always behave in a professional manner
- Must be highly sociable and have a confident personality when meeting new people and host them
- Must be able to plan and organise
- Must have a sense of fun and understanding of the company’s way of doing things
- Understand the bush life
- Must be well groomed and have fantastic hygiene

What you will be doing:

- Mostly hosting and interacting with guests
- Ensure top hosting standards are maintained
- Be present always in guest areas
- Be able to serve guests at the lodge
- Set up bush functions from time-to-time
- Be able to liaise between lodges and guests movements
- Be willing to work in a team, plan out duties together and provide support where needed
- Be flexible and move between lodges
- Assist in lodge operations when not busy with guests
- Be able to 100% play your part in ensuring guests get the best experience possible
- Ensure high levels of hygiene are maintained within the requirements

Package:

- Basic monthly salary of R8,000
- Live-in basic furnished accommodation (possibly shared accommodation)
- Food allowance over and above salary. Meals are provided on duty
- Private gratuities left by individual guests
- 50% company contribution on medical aid
- 50% contribution on company pension fund
- Bed Nights
- Uniform provided
- Other company benefits



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