Luxury Game Lodge Manager

2 weeks ago

Sabi Sand Game Reserve, South Africa Valor Hospitality Full time

**Qualifications and Experience**:

- _ Diploma or equivalent in Hospitality Management / Leadership _
- _Extensive Background in BIG 5 LUXURY GAME Lodge Operations essential and not negotiable_
- _ Min three (3) years of previous experience in overseeing operations of a luxury 5-Star Big 5 Game Lodge as a lodge Manager_
- _ Proficient in International styles of service_
- _ Proficient in property specific management software_
- _ Proficient in the management of the various booking channelsÂ_
- _South African Citizens only_
- _ No pets, no children_

The Lodge Manager oversees, coordinates and direct the service, operations, logistics and activities of the Lodge, befitting Silvan Safari. The Lodge Manager takes responsibility for the smooth and efficient operation of the Lodge as their primary operational responsibility.

The Lodge Manager responds to the requests that are presented by the Guests, Department Managers, and the Market (where involving services provided by the Lodge).

The Lodge Manager supports the Operations Management in implementing the organisation plans for the Lodge operations.

This role works closely with the relevant Department Teams to ensure a coordinated effort between the different teams and to ensure service and product is delivered in excellence, that facilities and equipment are in perfect condition and working order. The role also ensures that guests receive exceptional levels of personalised service. Â

**Duties and Responsibilities**:

- Implement and monitor policies, processes and standards to ensure effective high-quality Lodge service is provided to guests
- Implement and monitor processes that facilitate immediate response to Service requests received from guests
- Provide direction, oversight and guidance to the Lodge team
- Implement and monitor the annual plan and activities for the Lodge
- Implement and monitor with senior Food and Beverage leaders, Lodge & department par-stock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, table linen and other items required for the operation of Food and Beverage Restaurant department
- Implement and monitor with Lodge Management, department par-stock levels for chemicals, amenities, linen and other items required for the operation of Housekeeping department
- Support the purchasing function in selecting suitable suppliers for Lodge materials
- Implement and monitor implementation of an effective keys control system for areas relevant to the Lodge, ensuring safety and security of guests, fellow employees, residents, equipment and supplies
- Facilitate communication and collaboration of the Lodge team
- Support the Stewarding function to implement and monitor an effective pest control system for Lodge areas and monitor and report the effectiveness of the system
- Effectively manages processes and systems that enable guests to be comfortably accommodated to the highest standards of the lodge
- Effectively manages processes and systems that ensure the safety and security of the lodge, its guests and employees
- Takes accountability for the performance of the functions of the lodge
- Ensure world-class service is delivered to the Guest, in all lodge areas, by collaborating with the Teams on all matters impacting the Guest service provision
- Together with the relevant teams and specialists, ensures that policies, processes and standards directly affecting the Guests do reflect their safety, security concerns and preferences
- Takes charge of implementing, and ensuring that the maintenance of, processes and systems that ensure the delivery of highly personalised service is executed by the Lodge team
- Assists with the implementation and monitoring of processes and systems that ensure the highest levels of confidentiality and security of information
- Together with the Lodge Anchors, ensure that each meal period is hosted by a senior lodge manager
- Together with the Human Resources specialists, supports the selection of appropriately competent employees
- Together with the Management team implements practices and activities to support the continuous development of the lodge team members
- Completes feedback and performance appraisals for Direct Reports in time and according to the required standards
- Creates an environment that contributes to positive employee engagement and commitment to the job
- Working with the Management Team, ensures that all policies, processes and standards affecting the Guests are complete and documented to guide and direct activities
- With the Head Chef, works to achieve the highest standards of Culinary Excellence, as would be expected of a Luxury 5 Star Game Lodge
- With the Safari team, works to ensure that the Safari Experience ranks among the finest in Sub-Saharan Africa
- Notices and communicates opportunities to further improve quality standards
- Analyses guest feedback system reports for improvement opportunities and works with Lodge & Department Teams to implement c

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