Client Success Manager

1 week ago

Johannesburg, South Africa Get More Students Full time

**Client Success Manager **(with Tech Specialty)

**Techy Studio Success Captain Wanted**

Imagine these 2 people

**The social butterfly** - outgoing, emotionally intelligent, can have a conversation and make friends with anyone

**The tech wizard** - self proclaimed tech nerd, loves software and automations, but most importantlyLOVES to make people’s life easier with his/her tech super powers

Now, put them together in your mind

Count to 3What do you see?

An extroverted tech wizardThat’s right

Is that YOU???

If it is

We NEED you (More specificallyOur clients NEED you)

If you’re a social butterfly with magical TECH capabilities We have an AMAZING opportunity for you(might be your DREAM job)... So keep reading

**Name of the position**: Studio Success Captain (With Tech Wizard Powers)

**Role (Overview of the Position)**

Responsible for the day to day communication with clients, client onboarding, client performance monitoring, client relationship building and ensuring overall client success & satisfaction.

**Responsibilities**:

- Onboarding new clients
- Help clients progress through the onboarding process
- Check in with new clients at scheduled intervals
- Guide clients in the right direction and give them the proper resources when it comes to support questions directly related to the onboarding training and how to use our system
- Send monthly Loom videos or set up monthly Zoom meetings with all clients to debrief performance, provide feedback on areas for potential improvement
- Keep track of recurring client struggles and communicate back to management for process improvement
- Support implementation efforts around product changes and user acceptance
- Stay up to date with new processes and ways to use our system to find new ways to provide value to the client
- Launch ad campaigns for clients
- Responsible for managing over 60 Facebook campaigns & tracking results
- Get access to client FB assets, create Business Manager for clients when needed
- Consistently monitor FB ads results and ensure high performance
- Change client ads when ads are not performing optimally
- Help clients regain access to their disabled or restricted ad accounts
- Create ad campaign result reports for clients
- Follow-up with clients to request new creative when needed
- Find & implement new strategies to campaigns
- Create new processes based on the results of tests if current strategies are not working well

**You’re perfect for the job if you are**:

- Confident and friendly interacting with clients over zoom calls
- Proficient with tech, love challenges and problem solving
- VERY detailed oriented, organized and can follow instructions
- Excellent communication skills
- Organized, attention to detail
- Punctual
- A self-starter
- Have the ability to work independently while keeping accountable
- Meet deadlines
- Proficient at general processes and procedures and learning new programs
- Bonus points if you already know how to use GoHighLevel & Clickup
- Bonus points if you already know how to run Facebook Ad campaigns
- Bonus if you have experience working in the digital marketing space

**Schedule**:

- Full Time
- Remote Position
- We’re looking for someone who is willing to work on the EST timezone

Get More Students is looking for a long term hire. Come join a company that is currently experiencing massive growth and revolutionizing the dance studio industry space. Our mission is to make it really EASY for dance studio owners to be successful regardless of how great they are at business.

**About Us**:
Get More Students is a fast growing internet marketing and automation agency located in Florida, US. Our small dedicated team helps dance studio owners _get more students_ through paid advertising and automation. Our company has been scaling quickly, and we are looking for help as our business is rapidly expanding. We are looking for someone that wants to be a part of a growing, tech based, people-centered environment and is looking for a career move, _NOT just another job_. This position will begin as full time.

Bottom line, we love what we do, our clients and the people around us. We embrace teamwork, honesty, and a strong work ethic. That’s why we’ve created a relaxed culture that’s focused on growth and performance. If you like to get work done while having increased work-life balance, this job is for you.

Pay: R24,000.00 - R49,000.00 per month

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