Commercial Service Manager
2 months ago
Commercial Service Manager - Klerksdorp
Our client is in search of a highly skilled and motivated individual to assume the role of **Commercial Service Manager** at their **dealership** based in **Klerksdorp**.
**Primary Responsibilities**:
- Lead a team of proficient technicians and service advisors to provide exceptional automotive services.
- Cultivate a positive and collaborative work environment.
- Ensure the delivery of high-quality vehicle maintenance and repair services, surpassing customer expectations.
- Pursue continuous improvement in service efficiency and effectiveness.
- Establish and nurture strong relationships with customers.
- Promptly address concerns, ensuring a positive and memorable service experience.
- Stay informed about industry trends and technological advancements.
- Implement innovative solutions to elevate service operations.
- Monitor and achieve key performance indicators (KPIs) related to service department efficiency, customer satisfaction and profitability.
- Efficiently manage resources, including personnel, equipment and inventory, to optimize service operations.
- Collaborate with the sales team to identify opportunities for service-related revenue growth and implement strategies to enhance service department profitability.
**Qualifications**:
- A minimum of 2 years' experience as a Commercial Service Manager.
- Demonstrated ability to lead and motivate a diverse team.
- Solid understanding of automotive systems and repair processes.
- Dedication to delivering exceptional customer service.
- Excellent verbal and written communication skills.
- Proficiency in analysing and resolving complex issues efficiently.
- Effective planning and organizational abilities.
**SYDSEN RECRUIT (Follow us on Facebook, Instagram and LinkedIn)**
- For more information please contact:
**Rebecca Nel
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