Admin Support Export

Overview:
**We are PepsiCo**

PepsiCo is proud to be one of the world’s leading food and beverage companies. Every day, we are dedicated to bringing our mission to create more smiles with every sip and every bite to life. Our products are enjoyed more than one billion times a day in more than 200 countries and territories around the world. Our portfolio — including Lay’s, Doritos, Gatorade, Pepsi and Quaker — consists of many iconic brands that generate more than US $1 billion each in estimated annual retail sales, helping to deliver more than US $70 billion in net revenue in 2020.

Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive. Through PepsiCo Positive, we are charting a new course to drive positive action for the planet and people. PepsiCo Positive is an end-to-end strategic business transformation with sustainability at the centre of how we will create growth and value by operating within planetary boundaries and inspiring positive change.

In South Africa (SA), you will find our products across the region at breakfast, lunch, or dinner. At the gym or on the field. In the office or on the go. We refresh, restore, and rejuvenate our consumers all day, every day with our key brands including Simba, Lay's, Liqui Fruit and Bokomo range of cereals. PepsiCo SA employs more than 13, 000 people across our three business divisions: Bakeries, Grains, Foods, Fruit, Snacks, Juice & Beverages.

**Responsibilities**:
**Supporting Customers**
- ** **Upkeep policies and procedures
- Understanding customers and markets reporting requirements
- Ensure POD recovery process is effectively managed
- Customer claims are investigated and resolved with the relevant stakeholders
- Create a tracker for NCR’s and ensure that each is closed out
- Update and maintain daily commercial data tracking against AOP
- Oversee weekly customer engagement
- Pro-active reporting on customer orders and service levesl - weekly / monthly
- Implement formal feedback on a Monthly basis with all the key staekholders
- Create and measure a longer term programme targeted at customer satisfaction
- Break down silo’s and ensure cross functional feedback regarding overall performance and opportunities (ie Claims, Financial Status, monthly performance and key corrective actions)
- Communication to customers on risks, opportunities, new developments and changes being implemented
- Co-ordinate logistics projects / initiatives with internal / external stakeholders

Qualifications:
**Knowledge/Skills**
- 3 year Tertiary Qualification
- Computer literacy in Ms Office & SAP
- Good communication skills

**Experience**
- 5 - 8 Year’s Experience in the supply chain / customer relationship (preferably exports)
- Excellent interpersonal and communication skills
- Superior product knowledge
- A team player with leadership skills
- A positive attitude focused on customer satisfaction
- Project management

**“PepsiCo is an Equal Opportunity Employer in line with the Employment Equity Act"