Dental Patient Coordinator

2 weeks ago

Durban, South Africa Medical Departures Inc. Full time

converting**MEDICAL DEPARTURES INC.**
**JOB DESCRIPTION**
- **JOB TITLE**:Sales - Dental
- **SALARY**:Maximum 1,200 USD - 1,100 Euro (Based on Experience)
- **Commission **5% from sales performance per month (A minimum target of $1,200 USD per month and no maximum limit (uncapped))

**BENEFITS**
- 100% remote work
- healthcare allowance, mobile & internet allowance
- unlimited sick & vacation days
- maternity/paternity

**HIRING STATUS**:Contractor (Full Time)

**PROBATION**:2 months (60 days)

**LOCATION/BASE **Work from home (Following work schedule/shift)

**About Us**:
Medical Departures Inc. is the world leader in finding and booking global doctors & dentists with a network of +6000 clinics/hospitals & +10,000 doctors/dentists in 29 different countries.

We are a fully remote company. The team is spread throughout Latin-America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

**About the role**:
**RESPONSIBILITIES**:

- Make outbound sales calls (cold calls) through phone/WhatsApp for warm, cold leads from 1,3,6,12 months prior to converting into appointments
- Make outbound sales calls (VIP calls) through phone/WhatsApp to remind patients of their pending appointments (1 week, 3 days, the day before the appointment date)
- Make outbound sales calls (VIP calls) through phone/WhatsApp to follow-up with those who attended their appointments to see how they are doing and book follow-up appointments (1 week, 3 days, the day after appointment date)
- Meet and beat daily, weekly, and monthly sales targets
- Accurately document, tag, create follow-up tasks for every interaction with prospects and patients into a CRM tool
- Follow-up with tasks by meeting/beating established SLAs
- Work within the agreed shift schedule. (Available to work on weekends.. if required)
- Actively listen to patients' needs and recommend the right clinic and or promotion to help patients save money and achieve their medical or dental goals.
- Attend weekly 1-on-1s, team meetings and training and coaching sessions as required.
- Help build the world’s largest global medical and dental online agency.

**ADDITIONAL DUTIES AS REQUIRED**
- Attend regular team meetings
- Weekend availability, according to shift schedule (5 days on, 2 days off)
- Early/late availability, according to shift schedule
- Preventing unsound or unethical business practices.
- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
- Support the achievement of Medical Departures Inc.’s sales and revenues objectives
- Help build the world’s largest global medical marketplace

**JOB REQUIREMENTS**:

- 2-3 years Sales experience.
- 2+ years Cold calling experience (Outbound call is must)
- Fluent in English (verbal and written) **need-2-have**:

- Experience meeting or beating sales targets
- Proven experience being in the ‘top tier’ of sales performance at your previous employers
- Extensive technical experience with MS Office (Outlook, Word, Excel, Teams Chat) or Google Business suite (Gmail, Calendar, Meet, Docs, Drive), CRM (Zoho, Zendesk,
- Salesforce, SugarCRM, Freshworks), phones (Twilio, RingCentral, Dialpad,CallTrackingMetrics, tollfreeforwarding), chat (LiveChat, Olark,
- Familiarity & knowledge of dental or medical procedures *nice-2-have*
- Excellent listening and writing skills
- 40+ WPM typing ability
- Travel savvy - international travel experience *nice-2-have*
- Experience tracking and maintaining a sales funnel through CRM (Zoho) and other tools.
- Ability to work responsibly and productively from a remote home-office environment with good time management.
- Weekend availability, according to shift schedule (5 days on, 2 days off)
- Early/late availability, according to shift schedule

**EQUIPMENT REQUIREMENT**:

- High speed internet & mobile connections
- Reliable computer & mobile device with audio and video capabilities

**Contact**: Human Resources

**Salary**: Up to R22,382.70 per month

Application Question(s):

- flexibility for working schedule (cover weekends)

**Experience**:

- sales closer: 2 years (required)
- cold calling: 2 years (required)

**Language**:

- English (required)

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