SAP Business Support Specialist Ot

5 months ago


Johannesburg, South Africa Boardroom Appointments Full time

**9 Month Contract - Hybrid**

**Key Roles and Responsibilities**:

- Maintain the Integrity of the SAP PM Work Management Process
- Focus is on Continues improvement rather than day to day incidents
- Train Business users and SSAs on SAP changes
- Take accountability for the Change Process in SysAid
- If there are problems that the SSA cannot resolve they need to assist in resolving
- Engage with manager, Business Process Custodian (BPC) and Regional Process Owners (RPOs) on continuous business improvement opportunities
- Analyse business requirements, interpret and capture them in a business requirements document (BRD)
- Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation and User manuals
- Identify gaps in current global/ local business processes and ensure optimisation
- Assists the local SAP Support Analysts (SSAs) measure the SSAs effectiveness and facilitate any required training and support
- Participate in regional governance structures
- Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests and bug fixes

**Knowledge, Skills and Attributes**:

- Compliance to all process for all incidents, requests and changes (e.g. Manage Requirements, Critical Incident process etc.)
- Effective Service Level Management:

- Engagement Survey - Improvement Plan
- Ensure all global and regional vendors deliver against all agreed SLAs
- Ensure compliance to all IM policies and report on all matters pertaining to non-compliance
- Ensure compliance to SOX, King IV and all other relevant governance requirements
- Ensure full compliance to IM PMO processes (e.g. gate reviews etc.)
- Living the Values
- Maintain good inter-departmental relationships
- Participate in Monthly Incident, Request, Problem, Change and Project Review Meetings
- Staff development via formal training where required
- Strategic roadmap agreed with requested and initiatives delivered against expectation
- Timeous completion of ad hoc requests
- Timeously update, maintain and action all items on SysAid

**Academic Qualifications and Certifications**:

- Bachelors or equivalent degree in Information Technology / Business Management / Finance
- At least 5 years experience in SAP PM in similar role
- In-depth understanding of the Asset Management and Supply Chain landscape
- Experience in change management, system integration and solution design
- Global experience

**Skills Summary**

Data Warehousing (DW), Financial Forecasting, Microsoft Office, Microsoft Power BI, Project Management, Service Models, Workflow Process



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