Sea Logistics Operational Care Specialist

3 weeks ago


Durban, South Africa Kuehne+Nagel Full time

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.
**Your Role **:The Operational Service Representative is responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with CCL’s - Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.
**Your Responsibilities**:

- Keeping meticulous files related to all sea import shipments.
- Collaborate with employees in all Kuehne + Nagel offices.
- Constantly challenging status quo when it comes to process improvement and cost control.
- Processing files while adhering to all policies and procedures.
- Maintain real time visibility of our customers’ transactions
- Drive all elements of the customer into our core operating systems and tools by requesting Business Profile creation/updates and maintaianance of Wiki page.
- Monitor, prioritize and balance customer specific needs on a daily basis by answering queries and requests through multi channel communication streams.
- Collaborate with the system process team to drive automation utilization related to Operational Care processes.
- Collaborate with the Customer Care Location to ensure we deliver on their customer commitments by analyzing customer KPI reports in order to communicate and assist the CCL in implementing corrective and preventative actions.
- Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs.

**Your Skills and Experiences**:

- Strong Analytical and analysis skills, a good command of English
- Computer Literate (Microsoft Word, Excel, Sea LOG, Kuehne Nagel Login)
- Must have a "can do" and service related mentality, and show an ability to communicate and coordinate with suppliers, partners and internal Kuehne Nagel
- A high level of attention to details is a must, coupled with communication and organizational skills.
- Ability to work independently & remotely without thorough supervision
- Proactive approach to the tasks. Energetic, enthusiastic and well organized team player



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