Operations Manager: Cold Storage

4 months ago


Cape Town, South Africa Adcorp Holdings Full time

**Synopsis**
My client is seeking an Operations Manager with cold storage experience to be responsible for the end-to-end SC functionality of Distribution Centers in the Cape Town Region. Functions will include People Management, Finance Management, Process Management, Customer Satisfaction and SHEQ Management.

**Qualification and Experience**
- NQF5/ Diploma or related tertiary qualification preferred.
- TES industry experience would be an advantage.
- Minimum of 2 years of management experience preferably in a service-related industry.
- Exposure to unionized environments would be an advantage.
- CCMA Conciliation and Arbitration experience desirable.

**Roles and Responsibilities** People Management**:

- Agree on Fill rate and Headcounts with the Client every season and Budget period; 96% is the targeted Fill Rate per shift.
- Ensure that staff payments via TES and WFM are accurate and presented timeously.
- Ensure that Staff Development and Training are in place for all management levels. i.e. Supervisors and Managers
- Ensure that the Succession Plan is submitted annually as per PDP.
- Ensure that HR policies and procedures are followed 100%
- Ensure that all Employment Equity communication is shared with staff quarterly.
- Ensure that all PPE standards are adhered to as per Client HR policy.
- Protect Client assets, MHE equipment, Normal equipment (Cages and Totes), and respect for the product.
- Ensure agencies comply with Labour take on and exit processes, tracking of disciplinary actions, etc.
- Ensure agency KPIs are measured and managed e.g. shift fill rates, throughput, payroll queries, and MHE, etc.
- Provide regular feedback to Agencies and Clients regarding shift performance metrics/targets.

**Process Management**:

- Ensure process compliance to WMS standards as agreed with the client.
- Review daily Shift Reports and formalize action points on same.
- Review weekly budget report to track agreed budget as per client.
- Manage finance and compliance of all ICs and report to the client on any discrepancies.
- Follow up on all client queries via the Clients Admin department.
- Work closely with the Clients Replenishment team to ensure a seamless inbound function.
- Liaison with the Client Transport department on a daily basis to ensure store deliveries are actioned as per plan.
- Close working relationship with Client Planning department, Operations manager, SSM and Inventory Manager.

**Client Relationship Management**:

- Understand client strategy and action plans for the current year.
- Self
- Drive team to deliver on OTIF.
- Understand the needs and complexities of stores during promotion and peak periods.
- Understand supplier management processes via the Client Replenishment team.
- Minimize financial risk to the client.
- Protect client Assets at all times.
- Responsible for protecting the company model at all times.
- Deliver continuous improvement plans quarterly.

**Finance Management**:

- Submit weekly forecasts on Staff expenditure to GM.
- Minimize MHE costs and Damages.
- Minimize claims from the store level by ensuring outbound processes are adhered to.
- Continuous training of DC staff to minimize damages within the picking environment.
- Audit TES statements and invoices on a weekly/Monthly basis.

Risk Management

Job Reference: TCN01619



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