Area Operations Manager

2 months ago


Cape Town, South Africa Mambo's Storage & Home Full time

Mambo’s Storage and Home, one of South Africa’s fastest-growing plastics and homeware retailers, offers a rewarding career path in the retail industry. With a mission to help customers create organised, stylish living spaces, we stock an extensive range of high-quality, innovative homeware solutions and aim to provide an exceptional shopping experience. We’re currently seeking a driven, experienced area operations manager to enhance the operations across multiple store locations.
Key responsibilities
**Operational leadership**: Oversee day-to-day operations across a group of stores, ensuring smooth processes
**Sales and profitability**: Drive sales by implementing strategies to maximise revenue and control costs
**Store performance**: Monitor store performance metrics, ensuring locations meet or exceed key performance indicators (KPIs)
**Team management**: Recruit, train, and mentor store managers and teams to foster a high-performance culture
**Customer experience**: Ensure consistent, exceptional customer service across stores by enforcing company standards
**Compliance**: Maintain adherence to health and safety standards and legal regulations in all stores
**Inventory management**: Oversee stock levels, shrinkage control, and supply chain coordination
**Reporting**: Provide senior management with updates on store performance, staff development, and sales goals
**Problem-solving**: Address operational issues, implementing corrective actions as needed
Desired experience and qualifications
**Education**: Bachelor’s degree in business management, retail management, or a related field (or equivalent experience)
**Experience**: Minimum of five years in retail operations management, including oversight of multiple locations, with a track record of improving store performance
**Industry knowledge**: Strong understanding of retail best practices, customer service standards, and technologies such as POS systems and inventory management tools
Key skills and competencies
**Leadership and team management**: Ability to motivate and manage teams across stores, delegate tasks effectively, and resolve conflicts
**Operational expertise**: Skilled in overseeing store operations, stock control, and health and safety compliance
**Customer service focus**: Dedicated to improving customer experience and responsive to customer feedback
**Financial acumen**: Proficient in managing budgets, analysing profit-and-loss reports, and controlling expenses
**Communication**: Excellent verbal and written communication skills with strong interpersonal abilities
**Problem-solving**: Analytical skills to make data-driven decisions and implement efficiency improvements
**Adaptability and resilience**: Thrives in a fast-paced environment, resilient under pressure and deadlines
**Technological proficiency**: Familiar with retail software, reporting tools, and Microsoft Office Suite
Personal attributes
**Results-oriented**: Focused on achieving sales targets and operational goals
**Customer-focused**: Committed to delivering high standards of service across all stores
**Organised and detail-oriented**: Able to manage multiple priorities with strong attention to detail
**Innovative**: Open to new ideas and continuous improvement
**Integrity and professionalism**: Displays ethical behaviour in decision-making and leadership
**Commercial awareness**: Knowledgeable about the retail market, consumer behaviour, and competitor activity to inform strategy


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