Client Delivery Manager

2 weeks ago


Cape Town, South Africa Dimension Data Full time

The Client Delivery manager is accountable for the design, implementation and maintenance of the Service Delivery and Planning strategy, framework, and Operating model. This role assesses the environment across functions to identify and implement innovative improvements to support more efficient and cost-effective Service Delivery.

The Client Delivery Manager is part of the OptiNet Executive Team and the key contact between OptiNet and Clients.

**Performance Objectives (PO)
**PO 1: Design, define and implement Planning and Service Delivery Strategy, Model and Framework
- Oversee the strategic management of Service Delivery framework and model
- Design and align Service Delivery strategy to overall OptiNet strategy
- Direct and resource the Service Delivery operation to meet budget and other financial goals, directing short-term and long-range planning
- Incorporate input from client strategies into OptiNet’s products and services offerings
- Communicate and cascade the Service Delivery operational objectives within the OptiNet organization
- Establish performance goals, allocate resources, and assess / update / improve the processes and policies of Service Delivery
- Identify potential risks and mitigation strategies in Service Delivery
- Establishes governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately, and the resources are used responsibly in-Service Delivery

**PO 2: Operating Model Design and Optimization
- Implement and maintain IT best practices within the Service Delivery environment
- Identify opportunities for improvements within Service Delivery
- Design and implement the Service Delivery framework and operational enhancements
- Create consistent operating models across Service Delivery to facilitate rapid growth, capacity, and demand planning
- Identify critical service and efficiency points to support and enhance Service Delivery capabilities
- Establish, implement and optimize the operating model of Service Delivery
- Design, implement and enforce operational management policies and procedures to ensure they are aligned with business processes, tactical planning & strategic vision
- Ensure compliance with operating policies and procedures to support the operations work flow and deals with non-compliance
- Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes
- Monitor that Service Delivery activities comply with organizational requirements for quality management, legal stipulations, and general duty of care
- Update, amend and devise changes to the operating model as the business grows and develops
- Review, evaluate, and revise automated systems to support current business practices and service delivery.

**PO 3: Service Delivery and Planning Operational Oversight and Management**
- Evaluate new technologies and remain abreast of current market trends
- Evaluate new technologies and manage their introduction to the business ensuring that proper technical tools and IT services are available for the Service Delivery and Planning environment
- Provide leadership direction, frameworks, and technology roadmaps to meet business strategic needs including the following Service Delivery and Planning Areas:

- **The Portfolio Management Office **driving project methodologies, related processes, and successful delivery of projects. - Ensure the successful implementation of the PMO’s strategy, responsibilities, services and deliverables in line with the overall OptiNet strategy
- **ITIL Service Management**:

- Implementation and maintenance of all ITIL related processes (Change Management, Incident Management, Problem Management, and Root Cause Analysis).
- **Service Delivery Management**:

- Set and enforce service delivery standard to align to and meet customer expectations
- **Global Desktop Support**:

- Conduct high level planning and analysis to set standards and requirements to support the Desktop Support environments mandate
- **Global Service Desk**:

- Oversee the high-level establishment of a 24x7 and 365 Customer Service Centre (Network Operations Centre and Service Desk). Set targets, service standards and metrics of measurement of success and manage deviations. Review service issue points and review innovative approaches to support service

**PO 4: Financial and Budget Management
- Responsible for budget compilation to prepare and present annual budgets to executive team
- Analyze monthly financial performance, variances in conjunction with the head of finance
- Propose optimization plans for growth and sustainability
- Analyze and monitor the effect of budget or policy changes on business unit productivity
- Develop and maintain a financial model to assist management in justifying investment initiatives

**PO 5: Vendor management
- Responsible for the contract management and Vendor engagement and negotiation function to support business growth an



  • Cape Town, South Africa NTT Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...


  • Cape Town, South Africa HR Genie Full time

    Our Client a Global Tech firm is seeking a Client Delivery Manager to join their team in Cape town. They offer stability, growth, attractive salary along with excellent benefits and a great working environment. The Client Delivery manager is accountable for the design, implementation and maintenance of the Service Delivery and Planning strategy, framework,...


  • Cape Town, South Africa Boardroom Appointments Full time

    **Job Summary**: We are seeking a highly skilled and experienced Senior Client Delivery Manager to join our team. The Senior Client Delivery Manager is responsible for overseeing the successful delivery of contracted services to our client, ensuring client satisfaction, financial performance and participating in the growth of the client account. This role...


  • Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 57229**Date Posted**: Posted 3 weeks ago**Location**: Cape Town**Job Title**: SENIOR CLIENT DELIVERY MANAGER - CAPE TOWN - WESTERN CAPE


  • Cape Town, South Africa Boardroom Appointments Full time

    **Key purpose**: **Duties and responsibilities**: - Manage the delivery of complex projects, ensuring they are delivered on time, within budget, and to the client's satisfaction - Build and maintain strong relationships with key clients and stakeholders - Define project scopes, goals, and deliverables in collaboration with key stakeholders - Create and...


  • Cape Town, South Africa Digiata Full time

    The Senior Manager role at Digiata might be your next big challenge and a step up for your career. We are looking for a _Senior Manager: Client Relations and Project Delivery_ to join our team in Cape Town. At Digiata this implies being responsible for delivering innovative software solutions to our financial services clients. Leading our software...

  • Delivery Manager

    16 hours ago


    Cape Town, South Africa FNZ Full time

    Role Description The Delivery Manager leads all aspects of assigned delivery projects within one of FNZs Solution Centres and actively drives projects to deliver to agreed time and quality commitments. The role requires an uncompromising focus on delivering to project milestones and the ability to motivate teams to achieve those milestones. The Delivery...

  • Delivery Manager

    33 minutes ago


    Cape Town, South Africa Progressive Edge Full time

    Cape Town/ JHB Role Description The Delivery Manager leads all aspects of assigned delivery projects within one of the companys Solution Centres and actively drives projects to deliver to agreed time and quality commitments. The role requires an uncompromising focus on delivering to project milestones and the ability to motivate teams to achieve those...

  • Delivery Manager

    7 months ago


    Cape Town, South Africa Construct Education Full time

    **Location: Cape Town (2 days in-office and 3 days remote)** **Contract Type: Permanent** **Job Summary**: The Delivery Manager at Construct is a highly skilled and experienced professional responsible for leading and managing projects within the organization. The Delivery Manager assumes accountability for the successful delivery of profitable projects,...

  • Delivery Manager

    2 weeks ago


    Cape Town, South Africa PBT Group Full time

    PBT Group has an opportunity for a Delivery Manager for an opportunity in Cape Town. The Delivery Manager will be responsible for ensuring that his/her customers receive the highest level of service excellence from the team. The Delivery Manager is pivotal in promoting a progressive, results driven and positive environment. The Delivery Manager should be...

  • Delivery Manager

    7 months ago


    Cape Town, South Africa Construct Education Full time

    **Location: Cape Town (2 days in-office and 3 days remote)** **Contract Type: Permanent** **Job Summary**: The Delivery Manager at Construct is a seasoned professional responsible for leading and managing projects within the organization, including people management to foster the growth of our project managers. The Delivery Manager assumes authority and...

  • Delivery Manager

    7 months ago


    Cape Town, South Africa Steer73 Full time

    **_Please note: this is a fully remote role welcoming applicants from anywhere within South Africa, Nigeria, the United Kingdom and Europe_** **About Steer73** - Steer73 are a Digital Transformation Agency. We work with a wide variety of clients to understand their needs, shape their solutions, and deliver the system. In many cases we are the client’s...


  • Cape Town, South Africa Surgo HR & Training Full time

    Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence. Our client is recruiting for an IT...


  • Cape Town, South Africa Motivity (PTY) Ltd Full time

    **Job description** **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The...

  • Delivery Manager

    6 months ago


    Cape Town, South Africa redPanda Software Full time

    **JOB SPECIFICATION** - Key Roles and Responsibilities_ **1. Delivery Management** - Deliver on time and within scope. - Backlog Grooming - Sprint Planning - Ensure that Original Estimates are in place for All Epics, Stories and Sub-Tasks related to a Sprint. - Ensure that stories are well defined and to fit within one sprint (5-7 days) - Daily tracking of...

  • Service Delivery Manager

    33 minutes ago


    Cape Town, South Africa Motivity (PTY) Ltd Full time

    **Overview of the Role**: Our Service Delivery Managers (SDM) are professional technical services managers responsible for co-ordinating the delivery of services into key clients. The SDM plays a vital role in creating long-term healthy client relationships, acting as the bridge between the client and our operational delivery team. The key responsibilities...


  • Cape Town, South Africa Fempower Personnel Full time

    **Exciting Opportunity for Deliveries Optimization Manager / Delivery Services Manager!** Our client, a prominent player in the foods and beverages manufacturing industry, is seeking a dynamic professional to join their team in the role of Deliveries Optimization Manager / Delivery Services Manager. **Purpose of the Position**: To optimize deliveries to...

  • Delivery Manager

    16 hours ago


    Cape Town, South Africa Wonderlabz Full time

    Think of our headquarters as a career destination on the Cape Town beachfront - a breathtaking expanse of white sand and surf, against the backdrop of the world-famous Table Mountain.Surrounded by shops and a buzzing outdoor community that use the beach for world class events and leisure activities, our headquarters facilitates the perfect life balanced away...


  • Cape Town, South Africa Guud Full time

    **Company Overview**: Guud is a pioneering provider of innovative healthcare solutions committed to improving access to high-quality patient care. Our mission is to deliver essential healthcare services directly to communities through our advanced fleet of mobile healthcare units. We prioritize cutting-edge technology and a dedicated team to ensure...


  • Cape Town, South Africa NSC Global Full time

    Overview: nscglobal’s Service Delivery Management function is pivotal in ensuring client satisfaction and provides client advocacy within nscglobal and within the client for all services delivered. The Service Delivery Manager key objective is to manage the in-life service and fulfil NSC’s commercial contractual obligations, whilst delivering a...