Senior Knowledge Management Specialist
2 days ago
**How will you make a difference as a Senior Knowledge Management Specialist at Fragomen?**
- Draft, edit, update and publish content in the form of client alerts and Laws & Processes database modules, as well as Fragomen knowledge products, including Immigration Snapshots, Document Checklists, Process Guides and Process Flowcharts, and process videos.
- Work with technologies such as SharePoint and metadata editors to efficiently update and store country information
- Establish and maintain regional relationship with SMEs in their region and facilitate the exchange of information and knowledge capture.
- Work with worldwide professionals (Fragomen practices and teams, co-counsel firms, and MFNs, as applicable) to clarify the effect of an immigration change in their region and register updates to content as they occur, and per the content maintenance schedule and processes.
- Conduct regular quality control over their regional content to maintain consistent accuracy of content.
- Provide input and assist Knowledge Advisory team with client research projects, as required, especially with data collection from Subject Matter Experts in their region.
- Provide direction to Knowledge Specialists and Administrators as required.
**Let's talk if you have the following qualifications and experience**:
- Bachelor's degree
- 3+ years’ experience in content management or equivalent
- 3+ years’ experience in immigration and mobility preferred
- Strong written and oral communication skills and able to convey complex immigration concepts with clarity
- Experience working with Microsoft O365 products, including SharePoint. Knowledge of Tableau a plus.
- Must have strong organization skills to efficiently manage priorities and quickly respond to urgent requests
- Demonstrated experience working in a multi-cultural setting
- Strong analytical, critical thinking, and problem-solving skills to identify, characterize, and solve complex process issues
- Ability to categorize and analyze large scale complex data sets
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