Knowledge Manager

5 months ago

Johannesburg, South Africa Baker McKenzie Full time

**Role Purpose**
***
To develop the local Knowledge strategy in line with and in support of the Firm’s global strategy; work with the country Knowledge Partner, local Knowledge team members, and practicing lawyers to implement the Knowledge strategy; act as the primary point of contact for Knowledge support requests and inquiries.

**Main Responsibilities**
- Work with the Director of Knowledge, Markets & Research to devise a local Knowledge strategy for the jurisdiction that is fully aligned with the Firm's global strategy; design policies, procedures, and standards to ensure quality parameters are met
- In consultation with the country's Knowledge Partner, drive the implementation of the Knowledge strategy and development of the Knowledge culture in the jurisdiction; appoint Knowledge Champions and recruit practicing lawyers to support where necessary
- Build strong relationships with the clients and local Knowledge community; act as a single point of contact for any queries or issues, and ensure satisfactory resolution on time; provide all client-facing teams with Knowledge and technical support, within the scope of his/her legal expertise and in line with agreed prioritization
- Manage and take accountability for the development and collection of Knowledge content across all practice and industry groups; ensure that matter reviews are conducted at the end of significant projects to capture potential knowhow; work with Specialist Functions to ensure all material is stored in appropriate Knowledge systems
- Ensure that an excellent set of core precedents - automated where possible - is in place across all practice groups to meet lawyer needs; identify resources to draft them where necessary
- Identify industry, practice group, and client-specific hot topics for internal and external current awareness and thought leadership; write or commission content in consultation with the Specialist Functions
- Ensure that all Knowledge resources are made available to all lawyers in the jurisdiction and provide training and guidance as appropriate; regularly review usage statistics and gather feedback to ensure that lawyers' needs are being met
- Take ownership within the jurisdiction of all Knowledge Systems and drive awareness and adoption; create and maintain appropriate intranet pages to make key resources readily available to users
- Ascertain local legal training needs; plan and execute training programs accordingly, in consultation with the Specialist Legal Training Function; co-ordinate the delivery of client training where required
- Ensure timely fulfilment of all information and research requests and proper workflow management, including effective management of appropriate work priorities and effective communications with clients
- In consultation with the Information Product Management Specialist Function, manage the relationships with local vendors to ensure the information needs of the Firm are met
- Monitor developments in knowledge systems and content trends, identify areas for improvement, and work with key stakeholders to implement these

**Travel requirements**
***
Limited travel expected

**About The Team**
***
**Function**
- The Knowledge function is a Firm-wide team of nearly 300 professionals, including Knowledge Lawyers, Information & Research professionals, and a variety of other functional specialists. The Knowledge function helps the Firm deliver better legal solutions by producing and providing easy access to high-quality, relevant legal information for both lawyers and clients. The focus is on the following areas:

- Content: creating, collecting, and providing access to market-leading precedents, sample documents, practice notes, training materials, and other knowhow for our lawyers and clients, reviewing and updating regularly, to ensure that the content is current and market-leading
- Systems: working with the Technology function to design, develop, and build user-friendly and flexible platforms to store knowhow and deliver it intuitively to lawyers and clients, adopting common systems across all offices and practice/industry groups
- Culture: striving to establish Knowledge as a core part of every lawyer role, engaging actively with all lawyers in the Firm and encouraging them to share their knowhow and expertise with colleagues as openly as possible; embracing a "one team" culture within the Firm's Knowledge community ensuring that all team members create and develop high quality local content while being aligned with our global strategy and approach

This role will report to the Director of Knowledge, Markets & Research

The key relationships of this role are with the following:

- Country Knowledge Partner
- Local Practice Group & Industry Group Leadership
- Practice Group & Industry Group Knowledge Lawyers
- Specialist Knowledge Functions
- Information & Research team

***
**Technical skills, qualifications, and experience**
- Relevant undergraduate degree, law degree preferred
-

  • Knowledge Management

    5 months ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71704 **Job Type** - Permanent **Job Title** - Knowledge Management **Computer Skills** - Knowledge management,Information Architecture,Project Management,Change Management,Communication,Data Privacy and security **Industry** - Computer - IT **City** - Johannesburg **Province** - Gauteng - Develop and implement a knowledge management...

  • Knowledge Developer

    3 weeks ago

    Johannesburg, Gauteng, South Africa Business Solutions Full time

    Job Title: Knowledge Developer Job Summary: The conference researcher will be responsible for the development of timely and relevant conferences in the marketplace. This encompasses topic research, speaker acquisition, content development, and event management. Conduct research and gather competitor intelligence to determine commercial viability and timing...

  • Knowledge Manager

    5 months ago

    Johannesburg, South Africa Edge Executive Search Full time

    As a Knowledge Manager specializing in dispute litigation, you will play a critical role in managing and organizing legal knowledge within our organization. Your expertise will contribute to efficient case management, informed decision-making, and effective dispute resolution. **Responsibilities**: - **Knowledge Management**: - Develop and maintain a...

  • Customer Knowledge

    4 weeks ago

    Johannesburg, South Africa Brsk Full time

    We are seeking a passionate, dedicated and detail-oriented Knowledge & Content Manager to join our Customer Experience team. About us We are a pioneering full fibre provider dedicated to delivering high-speed broadband connectivity to homes and businesses across the nation. With a network reaching over 500,000 homes, we are one of the UK's most rapidly...

  • Knowledge & Insights Specialist

    5 months ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **Who are we**:A key player in the food and beverage sector, providing affordable, top-quality products throughout Africa **Who are we looking for **:A talented and experienced Knowledge & Insights Specialist to join our Digital team. **What will you do**: Some of the day-to-day tasks associated with this role include monitoring and analyzing industry...

  • Operations Manager

    4 weeks ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to join our team at Farm Manager SA. The successful candidate will be responsible for managing all aspects of our operations, including logistics, supply chain management, and customer service.Key Responsibilities:Develop and implement business strategies to drive growth and...

  • Robot Technician with Iml Knowledge

    5 months ago

    Johannesburg, South Africa Jobs4All Full time

    Prepare and setup robot Changing robots parts after or before mould change Ensure maintenance is carried out all the time No lose connection and covers on robots Daily and weekly checks and report any fault on the robot to production foreman Observe and adjust robot setup and operations to avoid defective products and unnecessary...

  • Robot Technician with Iml Knowledge

    5 months ago

    Johannesburg, South Africa Jobs 4 All Full time

    Summary At a broad scale, a robotics technician is responsible for configuring, testing, operating, maintaining, and troubleshooting robots, as well as other automated systems used in production. Their primary goal is to increase the efficiency and prolong the life of robotic equipment. Description Prepare and setup robot Changing robots parts after or...

  • Digital Servicing Business Lead

    5 months ago

    Johannesburg, South Africa IG Group Full time

    Job Title Digital Servicing Business Lead (Knowledge Management) **Job Description**: Digital Servicing Business Lead (Knowledge Management As Digital Servicing Business Lead, you will establish and align the team to achieve IG's service objective by setting the vision, strategy, and processes around content, real-time messaging, internal knowledge, and...

  • Project Manager with Strong Bookkeeping Knowledge

    6 months ago

    Johannesburg, South Africa TVAG LLC Full time

    We are looking for a **Project Manager with a Strong Accoutning/Bookkeeping Background **to join our team. **Note: Resumes should be in English.** - Meeting with project team members to identify and resolve issues. - 5 YEARS of Solid Experience in Management and team leading in the Fields of Accounting, Marketing, Business, RPO, BPO Etc - Strong Personal &...

  • Operations Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job Title:Senior Operations ManagerJob Description:We are seeking a highly skilled and experienced Senior Operations Manager to join our team at Farm Manager SA. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our warehouse and transportation operations.Responsibilities:Manage Business Strategy:...

  • Warehouse and Logistics Operations Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job Title: Warehouse and Logistics Operations DirectorFarm Manager SA is seeking a highly skilled and experienced Warehouse and Logistics Operations Director to join our team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our warehouse and logistics functions, ensuring that we deliver high-quality...

  • Cash Collection Specialist

    5 months ago

    Johannesburg, South Africa Cepheid Full time

    ***: - Responsible for credit collection for RSA and EMEA (as required). - ** ESSENTIAL JOB RESPONSIBILITIES**: - Make collection calls on past due customer accounts - Monitor DSO and A/R aging by customer. Identify actions needed for best collection results - Escalate issues to management and to Customer Services as required - Partner with rest of AR...

  • Operations Director

    1 month ago

    Johannesburg, Gauteng, South Africa Farm Manager SA Full time

    Job Title: Operations ManagerWe are seeking an experienced Operations Manager to join our team at Farm Manager SA. The successful candidate will be responsible for managing all aspects of our operations, including logistics, transportation, and supply chain management.Key Responsibilities:Develop and implement business strategies to drive growth and...

  • Head of Middle Office Operations

    6 months ago

    Johannesburg, South Africa Investment Manager firm Full time

    **Job Title: Head of Middle Office Operations** **Job Overview**: As the Head of Middle Office Operations at an Investment Manager firm, you will lead a critical function that serves as the linchpin between the front office Investment team, Institutional and Retail Client Services teams, System Development team, and the firm's outsourced Fund...

  • Group Executive: Macro Business Intelligence and Knowledge Management

    3 days ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Main Responsibilities (not limited to): - Develop and implement the Macro Business Intelligence Framework to guide the gathering of business intelligence, research, benchmarks, as well as the formulation of strategies, plans and policies - Create and manage a comprehensive approach, methodology, and tools for macro business intelligence that improves the...

  • Group Executive: Macro Business Intelligence and Knowledge Management

    4 days ago

    Johannesburg, South Africa Babantle Experts Full time

    Main Responsibilities (not limited to): Develop and implement the Macro Business Intelligence Framework to guide the gathering of business intelligence, research, benchmarks, as well as the formulation of strategies, plans and policies Create and manage a comprehensive approach, methodology, and tools for macro business intelligence that improves the...

  • Group Executive: Macro Business Intelligence and Knowledge Management

    5 days ago

    Johannesburg, South Africa Babantle Experts Full time

    Main Responsibilities (not limited to):Develop and implement the Macro Business Intelligence Framework to guide the gathering of business intelligence, research, benchmarks, as well as the formulation of strategies, plans and policiesCreate and manage a comprehensive approach, methodology, and tools for macro business intelligence that improves the...

  • Building Manager

    5 months ago

    Johannesburg, South Africa Rand Water Full time

    **Job Advert Summary**: **Minimum Requirements**: - National Diploma Engineering (Electrical/Building/Mechanical Engineering) Quantity Survey or equivalents - Desired Education: 3-year qualification plus a Certificate in Project Management and/or Facilities Management - Minimum Experience: Minimum 5 years in the Electrical, Mechanical, Building or build...

  • Operations Manager

    5 months ago

    Johannesburg, South Africa Excellerate Full time

    Position title : Operations Manager Position reports to : Portfolio Manager Business Unit : Property Management **Main purpose / objective of the position**: Inspection of buildings, management and control of service - and maintenance contractors, management and control of tenant installations and execution of building relevant activities as predetermined...