Servicenow Technical Consultant

2 months ago

Johannesburg, South Africa Network Contracting Full time

***

**Role Requirements**:
***
- Day-to-day support and maintenance factoring Pre/Post ServiceNow implementation
- Delivering ServiceNow implementation and maintenance projects: supporting and improving capabilities for ServiceNow, and Validate/Test the functionalities during / or after completion of development
- Ability to articulate business requirements in technical requirements and/or solutions
- Versatile in articulating existing and/or new upgrades or functions that ServiceNow releases
- Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases
- Lead system validation and UAT efforts with client
- Maintain an interface with business users and other key stakeholders and keep them synchronized with progression
- Supports and enhances reporting solutions both within ServiceNow and through external reporting solutions to support requirements
- Driving ServiceNow Sales and creating Business Development opportunities

**Qualifications & Experience**:

- A Degree and/or equivalent experience
- Service Management Certification/s
- Project Management Certification
- ServiceNow Fundamentals Certification
- ServiceNow System Administration Advanced Certification
- Post Graduate Qualifications would be advantageous
- 3-5 years experience with ServiceNow and a comprehensive understanding of the ServiceNow capabilities i.e., ITSM, FSM, HRSD, CSM, UX, ITAM, ITBM
- 5 years experience in Service Management aligning to ServiceNow process outputs i.e., ITSM and advantageously HRSD or CSM
- 5 years experience in one or more of the following as plus: Orchestration, Integrations, Service Portal (UX Design)
- 4 years experience in a technical supporting role in transformational or modernization

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