Senior Specialist Value Added Services

4 weeks ago

Midrand, South Africa Vodafone Full time

**.**:
**When it comes to putting people first, we're number 1.**

The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2024.

**Role Purpose/Business Unit**:

- Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you
- In this role you will be part of a team that will shape the future of Vodacom’s technology landscape.
- Take a lead role during business escalations to ensure timely restoration of customer service and protect Vodafone brand reputation.
- Represent the department internally with key stakeholders and externally with customers and suppliers.
- We are on the lookout for a dynamic and visionary VAS (Value Added Services) Senior Specialist to provide support and maintenance to VAS systems and services, research, and investigation into the latest technology to optimise supported VAS systems and services.

**Your responsibilities will include**:

- Routine system preventative and corrective maintenance on Engineering Fusion, CUR (Common User Repository) Authentication, Authorization and Accounting (AAA), PAMP, ADC, and Network Protection Platform (NPP).
- Provide high-level support to ASOC & Customer Care regarding customer queries.
- To co-ordinate & execute projects
- High-level and operational support. Event, Incident, Problem, Change, Configuration, and Continual Service Improvement Management.
- Follow ISO Quality Assurance Procedures.
- Maintain technical library and documentation.
- Compiling and distribution of job orders as per change management procedures.
- Liaising with the Digital team, CVM, BSG, WASPS, NMC Suppliers/Vendors and other divisions within Vodacom daily.
- Investigation into support tools that will assist in operations being increasingly effective and efficient.
- Disaster recovery planning and implementation on supported systems.
- Security and SOX administration on supported systems
- Proactive involvement in projects related to architecture changes, upgrades, and the implementation of new systems and services including high involvement in the design, testing, implementation, and comprehensive monitoring once new systems and services are implemented.
- Be involved in the war rooms.
- Find effective and efficient means of ensuring the availability target is achieved, by using proactive monitoring and detection of problems, improved means of ensuring resilience/redundancy, and improved means of restoring service when interruptions to service are experienced.
- Rotational after hour’s standby duties and overtime
- 3-year Degree/ National Diploma in Computer Science, Electrical Engineering or equivalent (minimum)
- 7 - 8 years of work experience in GSM, Oracle, and Networking.
- 7 - 8 years’ experience on VAS Gateway systems such as WebLogic, and WAP Gateway understanding of 3GPP protocols and procedures
- Advanced Experience on the Microsoft Office package, i.e. MS Word, MS Excel, and MS PowerPoint
- At least one year of work experience and knowledge on Proxy, Load Balancer
- Team and individual working skills
- Ability to guide other members of the team.

**We make an impact by offering**:

- Enticing incentive programs, competitive benefit packages, and an exclusive 13th cheque
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications**:21 April 2024**

The base location for this role is **Vodacom Midrand Campus**

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates, and values diversity & inclusion.

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