Technical Support and Onboarding Consultant

5 days ago


Cape Town, South Africa eKomi Holding GmbH Full time

**eKomi - “The Feedback Company,**” is Europe’s first and biggest independent provider of transaction-based customer and product reviews.

As a global Google-Partner with over 200 employees in over 40 countries.

We have offices based in Berlin, London, Madrid, Los Angeles and Cape Town.

As we expand our team we are on the look out for a German speaking Technical Support and Onboarding Consultant for our Cape Town based branch.

**The Role...**
- Respond to clients within a timely manner
- Follow the process to ensure high client standard of support
- Provide clear notes and documentation on the status of accounts
- Understand our client’s issue and assist in a resolution or escalating as needed to appropriate team
- Assist with technical setup of client’s account
- Follow up and monitor tasks to ensure timely completion
- Keep clients informed and updated on the status of technical issue

**Requirements...**
- Fluent German Speaking
- Qualification in the IT field or related technical discipline preferred.
- Basic knowledge of MySQL
- Basic understanding of HTML, CSS, Javascript & API
- Familiarity with ticketing systems
- Basic knowledge of popular shop systems such as Magento, Shopware, Shopify, etc.
- Good problem-solving skills and customer focused attitude
- Good communication skills, both oral and written.

**We offer...**
- Competitive salary
- Local hours - Monday - Friday (We don't work weekends or public holidays)
- International growth career opportunities
- An environment where everybody knows your name, to Ekomi you are more than just a number.
- Full training and on-going support provided

**Salary**: R15,000.00 - R25,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

**Language**:

- Fluent German (required)



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