QA Consultant
24 hours ago
**Main duties and responsibilities**:
3. Provide input into the refining of the existing QA control checklist
4. Update non-compliance Excel list for KPI incorporation
5. Make the user aware of misinterpretation or lack of adherence to QA checklist
6. Communicate audit findings by preparing a monthly report highlighting common non-adherence practices as well as transgressions per user
7. Correct issues in the system where possible
8. Ability to communicate outstanding requirements before request has been uploaded
9. Take ownership of service level standards and ensure they are achieved consistently
**Ideal experience**:
1. 2 to 3 years customer administration and servicing experience
2. Basic knowledge of the Financial Services Industry would be advantageous
**Ideal Qualifications**:
1. Matric
2. Finance Diploma advantageous
**Ideal Knowledge**:
1. Knowledge of the PPS product range
2. An understanding of the Insurance industry
3. Operational understanding of advisory services
4. Understanding and proficiency in PPS IT systems
**Ideal Skills**:
1. Strong customer service orientation
2. Multitasking skills
3. Conflict resolution
4. Assertiveness
5. Accurate data capturing
6. Good written and verbal communication Skills
7. High levels of concentration
8. Team player
**Competencies and ideal personality attributes**:
- Attention to detail and high levels of accuracy
- Verbal and Written communication ability
- Trustworthiness
- Ability to work under and remain calm under pressure
- Analytical and meticulous
- Detail-oriented
- Ability to work in fast-paced service orientated environment
- Consistent, helpful and responsive
- Ability to prioritize
- Excellent relationship building skills
- Strong time management skills
- Proactive, client service and quality orientation
- People skills**Computer Literacy**:
1. MS Office package -Windows, Excel, PowerPoint, Word, Outlook as well as
2. Adobe
3. Knowledge of legacy PPS software would be beneficial
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