Implementation Consultant

2 weeks ago

Cape Town, South Africa Xceptor Full time

**ABOUT XCEPTOR**:
Data is at the heart of everything we do: Xceptor has been designed around data manipulation in its broadest sense. We source data from wherever it flows. We curate, normalise, validate, repair, and enrich that data so it reaches its destination in a reliable and consistent format. Data coming out of Xceptor is data our clients can trust.

We are recognised as an expert in the Financial Services vertical, which strongly aligns with Business Users in Middle and Back-Office teams. We enable these users to solve their data challenges by themselves, rather than through a technology-led project.

**Our Vision** is to be the leading platform for automating data flows.

**Our Mission** is to empower business users within Financial Institutions to build automated processes that deliver trusted data.

**Our Values** were created by our people, and speak to both who we are, and who we aspire to be. Ambition is in our DNA, and we embrace any opportunities ahead. Our curiosity and desire to grow drives us to learn from our customers and those around us. Our people are empowered, accountable, and deliver. We pull together, step up and focus on outcomes. The brilliance of our people makes a positive difference.

**THE ROLE**:
Our Client Implementation Consultants are responsible for ensuring that key relationships with our clients are developed and maintained; assisting them from project inception to 'go live'. They gather customer requirements by liaising with business teams to produce the right specifications, before configuring our product to meet the needs of our clients and managing the full development cycle and subsequent implementation.

**RESPONSIBILITIES**:
**Client Management**
- Provide product expertise and guidance to clients throughout the implementation
- Pro-actively develop and share best practices internally with Xceptor team and externally with clients
- Provide training and end-user support, during and/or after the implementation

**Project Delivery**
- Accountable for solution design
- Accountable for quality of configuration produced
- Responsible for consultants adhering to coding standards/performing code reviews
- Provide support to the QA team to ensure system quality, functionality, and performance
- Escalation point for technical issues
- Accountable for backlog creation and sprint planning
- Accountable for project test strategies and provide oversight for test case production
- Coach and mentor junior members of the team
- Support for sales opportunities as required

**ESSENTIAL SKILLS AND COMPETENCIES**:
Please note, in order to be considered for this role, you must meet the following minimum criteria:

- **Experience**:Significant relevant experience, gained within an implementation focused role and a software solutions organisation
- **University degree (or equivalent)**:Any BSc degree, Computer Science, Chemistry, Physics, Economics or Engineering
- **Programming languages**:C#, C++, SQL, Java, MATLAB, Python, LaTeX; with a high level of coding and programming capability
- **Other**:Consultative, technical and problem-solving approach and experience

Elements of the software are designed to allow users to transfer Excel skills; so a good knowledge of Excel or Access would be beneficial. At its heart this is a technical role, however, analysis and communication skills are critical to understand the business requirements and take a lead role in delivering the solution. A typical day would involve a variety of activities, involving the whole lifecycle of a project.

As part of our team of specialist consultants, you will be integral to delivering the projects that you are working on. Our environment is highly collaborative; therefore, you will find yourself being asked to help design solutions as often as you will ask for help yourself. This means that you must be self-sufficient and able to work on your own initiative.

Other key attributes we are looking for include: ability to quickly build sustainable relationships, logical and analytical problem-solving skills, excellent verbal and written communication skills, positive client service approach with a 'can do-will do' attitude and a desire to take responsibility for delivery, strong technical skills including XML and SQL, and preferably some software development experience such as.NET or Java. A strong academic background preferred, but not essential.

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