Client Project Manager

19 hours ago

Cape Town, South Africa Dimension Data Full time

The Senior Associate Client Project Manager leads and directs concurrent client projects classified as standard or complex. The individual may also be involved in larger scale projects supervised by a Senior Project and/or Programme Manager.

The primary responsibility of the Senior Associate Client Project Managerwill be to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to NTT or into the client's support operations).

Coordinates all aspects of a productor service offering project for a client, from inception to installation. Installations may involve acceptance of capitalized equipment or enterprise software systems, or system integration or consulting projects/engagements. May work at client site from time to time. Typically involves extensive interaction with sales, systems engineering, product development, and other members of cross-functional teams. Project is typically focused on the delivery of new or enhanced products to improvement of customer satisfaction through the use of technology. Project management skills, rather than technical skills, are key, but a strong technical background is often required to manage competing interests. Typically oversees schedules and budgets to ensure goal attainment. This job manages specific projects that have a distinct beginning and end.

**Key Rolesand Responsibilities**:

- Interface with all projectstakeholders to take projects from original conceptthrough to final implementation
- Contribute to the pre-salesprocess by providingproposals
- Ensure that the projectdelivers the as-soldsolution, remains withinbaseline budget and is delivered on time, whileachieving quality criteria and maintaining client satisfaction
- Manage client satisfaction, commitment and expectations to high servicelevels and manage escalations adequately

**Knowledge, Skills and Attributes**:

- Ability to establish strongrelationships with internalstakeholders and externalclients
- Excellent clientcentricity skills and ability to work at client sites
- Ability to manage customersatisfaction, commitment and expectations to high servicelevels and manage escalations adequately
- Excellent writtenand verbal communication skills
- Excellent team building skillsand ability to work in high-pressure environments
- Ability to manage urgentand complex tasks simultaneously
- Good business acumen and commercial skills
- Passionate, stronginitiative, self-driven with commitment to succeed
- Good influencing ability whilsttaking a collaborative approach
- Decisive with good attentionto detail ability
- Ability to promote projectservices to both internal stakeholders and external clients
- Competent in project changemanagement

**AcademicQualifications and Certifications**:

- Project Management degree or equivalent with moderate level of relatedexperience
- Relevant projectmanagement certifications preferably PMP
- ITIL certification is preferable

**Required Experience**:

- Demonstrated moderatelevel project management experience preferably in a multi-national professional services environment
- Proven client engagement experience
- Demonstrated understanding of the projectlife cycle
- Demonstrated competency in project changemanagement
- Proven experience managing expectations when balancing alternatives against business and financial constraints

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