Business Operation Manager

3 weeks ago

Midrand, South Africa Malabie Infinitum Full time

**Company Overview**:
Malabie Infinitum is a dynamic and a start up Tech business that integrates property management, e-commerce, and technology to create efficient, customer-focused services. Our portfolio includes long
- and short-term rental properties, an online shop, and tech-driven operational solutions that enable high standards of efficiency and innovation. We are seeking a **Business Operations Manager** to lead our operational strategy, streamline business processes, and enhance customer experience across all areas of our organization.

**Job Overview**:
The **Business Operations Manager** will be a key leader in driving Malabie Infinitum’s growth by overseeing and optimizing daily operations, financial planning, human resources, and customer engagement. This role requires an individual with advanced expertise in operations, business administration, and strategic leadership. The Business Operations Manager will play an essential role in ensuring that our company operates efficiently, profitably, and ethically. This individual will bring a mix of strategic oversight and hands-on management skills to support long-term goals, with a focus on maximizing efficiency, reducing costs, and ensuring customer satisfaction.

As the Business Operations Manager, you will work closely with senior leadership to set and execute operational strategies, design and implement policies, manage cross-functional projects, and provide data-driven insights that enhance decision-making. You will also oversee financial reporting, budgeting, HR processes, and marketing efforts, making you a versatile and influential member of our team.

**Key Responsibilities**:
1. **Strategic Operations Management**
- **Operational Planning and Execution**: Collaborate with senior leadership to create and implement operational strategies that align with Malabie Infinitum’s business goals. Manage projects to ensure each department meets its objectives and maintains high standards.
- **Cross-Functional Coordination**: Serve as a key liaison between property management, e-commerce, marketing, HR, and tech operations, ensuring cohesive strategies and alignment across teams.
- **Process Optimization and Innovation**: Continuously review and improve operational processes to increase efficiency, minimize costs, and improve service quality. Lead automation efforts and workflow optimization to support scalability.
- **Performance Metrics and Goal Setting**: Define key performance indicators (KPIs) for each area of responsibility, establish benchmarks, and monitor progress. Make data-driven recommendations to optimize performance and meet business objectives.

2. **Property Management and Customer Experience**
- **Portfolio Oversight**: Manage Malabie Infinitum’s portfolio of rental properties, ensuring maintenance, compliance, and profitability. Develop policies that standardize high-quality service across properties.
- **Tenant and Client Communication**: Oversee communication with tenants, guests, and clients, ensuring prompt and professional responses. Handle escalations and ensure a positive, consistent customer experience.
- **Vendor and Contractor Management**: Build and maintain relationships with external vendors, negotiate favorable terms, and ensure high-quality service. Establish contracts and vendor agreements that support the company’s goals.
- **Customer Feedback and Experience**: Analyze client and customer feedback to identify trends and improve services. Implement processes that enhance customer satisfaction, strengthen relationships, and improve retention.

3. **Financial Management and Reporting**
- **Comprehensive Financial Oversight**: Oversee invoicing, accounts payable, accounts receivable, and financial reporting. Ensure accuracy in financial documentation and compliance with regulatory standards.
- **Financial Planning and Control**: Develop and manage budgets, aligning resources with strategic goals. Identify cost-saving opportunities and forecast financial needs to support company growth.
- **Financial Accounting and Reporting**: Produce detailed financial reports, including cash flow analysis, budget performance, and profit margins. Present data to senior management and provide insights to inform strategic planning.
- **Compliance and Risk Management**: Ensure all financial activities comply with industry standards, ethical practices, and legal requirements. Conduct audits to maintain accuracy, transparency, and accountability.

4. **Inventory Management and E-Commerce Operations**
- **Inventory Control and Optimization**: Oversee the procurement and management of inventory for both e-commerce and property needs. Implement demand forecasting and inventory planning to meet business needs efficiently.
- **Vendor Relations and Procurement**: Manage vendor relationships, negotiate terms, and ensure reliable supply chains. Develop procurement policies that control costs and ensure timely deliveries.
- **E-commerce Oper

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