Food and Beverage Service Expert
7 months ago
**Additional Information** Waiters
**Job Number** 23150072
**Job Category** Food and Beverage & Culinary
**Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Guest Relations
- Address guests' service needs in a professional, positive, and timely manner.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process **_(enter brand specific programs_**)** to resolve issues, delight, and build trust.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Assist other employees to ensure proper coverage and prompt guest service.
General Food and Beverage Services
- Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
- Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures.
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards.
- Pick-up trays and clean tables as needed to ensure a clean dining area.
- Follow appropriate procedures for serving alcohol, follow local Training & Guidance.
- Thank every guest upon departure, invites them to return, and wishes them a fond farewell.
- Retrieve and deliver food and beverage orders in a timely manner.
- Perform other reasonable duties as requested.
- Coordinates with the respective kitchens to ensure guests’ orders are delivered.
Beverage/Coffee Cart
- Inspect the cleanliness and presentation all china, glass, and silver prior to use.
- Cash/Bank Handling
- Record transaction in MICROS or similar system at time of order.
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation.
Closing
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist.
Steps of Service
- Present physical and accurate check and process payment, adhering to all cash handling and credit policies/procedures including added and received gratuity.
- Check in with guests to ensure satisfaction with each food course and/or beverages.
- Answer questions on menu selections, and check with kitchen staff whenever additional clarification is necessary.
- Communicate with the kitchen regarding the length of wait for food items, recook orders, and product availability.
In-Room Dining/Room Service
- Take room service or
-
Food & Beverage Service Expert (Waiter) - Protea
6 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24021678 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...
-
Food & Beverage Service Expert (Waiter) - Protea
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23207745 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...
-
Food & Beverage Service Expert - Protea Hotel By
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24048846 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the...
-
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 22183156 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...
-
Food & Beverage Service Expert (Waiter) - Protea
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24070940 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on...
-
Cape Town, South Africa Marriott Worldwide Full time**Additional Information** Waiter **Job Number** 22191645 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...
-
Director of Food
8 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Director of Food & Beverage** **Cape Town - Luxury Hotels** **Market Related** New opportunity to join the leadership team as Director of Food & Beverage with this internationally branded luxury hotel group in Cape Town. Renown for its elevated service we’re searching for those with a keen eye for detail, a keen mentor with expert knowledge on local...
-
Food & Beverage Service Expert (Waiter) - Cape Town
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 24015368 **Job Category** Food and Beverage & Culinary **Location** Cape Town Marriott Hotel Crystal Towers, Corner of Century Boulevard and Rialto Road, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...
-
Cape Town, South Africa Marriott International, Inc Full time**Additional Information** **Job Number**24216264 **Job Category**Food and Beverage & Culinary **Location**Protea Hotel Cape Town Mowbray, Liesbeek Avenue off Liesbeek Parkway, Cape Town, South Africa, South Africa, 7925 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table...
-
Food and Beverage Service Expert
7 months ago
Cape Town, South Africa Marriott International, Inc Full time**Job Number** 23214992 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...
-
Food and Beverage Manager
7 months ago
Cape Town, South Africa HotelJobs.co.za Full timeWe are looking for a dedicated, creative Food and Beverage Manager. The responsibilities of the Food and Beverage manager includes managing the Food and Beverage operations and standards, adhering to budgets, hiring and training food and beverage staff, and handling guest complaints. **Responsibilities**: - Designing delicious and attractive menus and...
-
Assistant Food and Beverage
3 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Assistant Food and Beverage / Service Manager - Luxury property - Atlantic Seaboard, Cape Town** Reports to Food and Beverage Manager We are seeking a highly motivated and detail-oriented Assistant Food and Beverage / Service Manager to join our luxury hotel on the Cape Town Atlantic Seaboard. This role is vital in ensuring the highest standards of food...
-
Food and Beverage Supervisor
8 months ago
Cape Town, South Africa HotelJobs.co.za Full time**Responsibilities**: - Assisting F&B Manager in designing delicious and attractive menus and continuously making improvements - Building positive relationships with food and beverage vendors. - Adhering to the food and beverage budget. - Managing daily food and beverage operations. - Following food and safety regulations. - Maintaining positive customer...
-
Food and Beverage Service Manager
4 weeks ago
Cape Town, Western Cape, South Africa Marriott International Full timeAbout This RoleWe are seeking a highly skilled Food and Beverage Service Manager to join our team at Marriott International. In this role, you will be responsible for delivering exceptional customer experiences and ensuring that our guests receive the highest level of service.Key ResponsibilitiesGuest RelationsDevelop a deep understanding of our guests'...
-
Food and Beverage Supervisor
3 months ago
Cape Town, South Africa Hilton Worldwide, Inc. Full timeJob Description - Food and Beverage Supervisor (HOT0B1NZ) Work Locations Canopy by Hilton Cape Town Longkloof c/o Kloof Street & Park Road Cape Town 8001 A Food and Beverage Supervisor is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure...
-
Food & Beverage Service Ambassador
4 months ago
Cape Town, South Africa HotelJobs.co.za Full timeCareer Growth Hospitality & Recruitment are looking for an experienced individual to be a Food & Beverage Service Ambassador of a 5* Luxury Hotel on the Atlantic Seaboard. **Responsibilities**: - Host and be an ambassador of the Food & Beverage offering. - Welcome customers on arrival at the restaurant, or other eating or drinking areas. - Introduce...
-
Cape Town, South Africa Marriott Worldwide Full time**Job Number** 22181192 **Job Category** Food and Beverage & Culinary **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that...
-
Head of Food
1 day ago
Cape Town, South Africa CTICC Full timeThe Cape Town International Convention Centre (CTICC) is so much more than just another convention centre. An exceptional centre requires exceptional staff and the culture of the CTICC is one of teamwork, recognition, personal accountability, and service excellence. We understand that it is only our people who make us the success we are and, as a result, we...
-
Director of Food
4 weeks ago
Cape Town, South Africa Hire Resolve Full timeJob title : Director of Food & Beverage Job Location : Western Cape, Cape Town Deadline : December 30, 2024 Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Develop, implement, and oversee food and beverage menu offerings in collaboration with the culinary team Manage food and beverage budgets, including...
-
Director of Food
4 weeks ago
Cape Town, South Africa Hire Resolve Full timeJob title : Director of Food & BeverageJob Location : Western Cape, Cape TownDeadline : December 30, 2024Quick Recommended Links Jobs by Location Job by industries Key Responsibilities: Develop, implement, and oversee food and beverage menu offerings in collaboration with the culinary team Manage food and beverage budgets, including cost control measures...
