Food and Beverage Manager

1 week ago

Cape Town, South Africa Valor reimagining hospitality Full time

Brief:

- Food and Beverage Manager - Cape Town, Waterfront
- Valor Hospitality is recruiting for our client, who is seeking an experienced Food and Beverage Manager for a fast-paced environment.
-

food and beverage manager

Detail:

- Qualifications and Experience:

Appropriate tertiary qualification
- Minimum of 3 years' experience in a similar position within Food and Beverage in a hotel environment
- Strong leadership, communication, and interpersonal skills
- Excellent planning and organizing skills to meet deadlines
- Effective communication, problem-solving, decision-making, and conflict management abilities
- Competency in administration skills, including payroll input, staff rostering, inventory control, ordering, and training
- Proven experience in planning, assigning, and delegating tasks to meet deadlines
- Ability to thrive in a pressurized environment
- Proactive and self-driven with a strong sense of initiative
- Knowledge of industrial relations management and disciplinary processes
- Ability to work both independently and as part of a team
- Attention to detail pertaining to the area of responsibility
- Maintain a neat, clean, and well-groomed appearance as per company standards

Key Duties and Responsibilities:

Assist in Food and Beverage Operations
- Foster a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing excellent service
- Provide outstanding customer service to all employees
- Respond quickly and proactively to employee concerns
- Utilize coaching skills throughout the property
- Demonstrate self-confidence, energy, and enthusiasm
- Motivate and encourage staff to address guest and employee concerns
- Ensure exceptional customer service is delivered
- Respond quickly and proactively to guest concerns
- Understand the brand's service culture and set service expectations for all guests
- Take ownership of guest complaints/problems until resolved or addressed by the appropriate manager or employee
- Develop relationships with guests to build repeat clientele
- Maintain and develop the highest standards of service in the Food and Beverage departments
- Organize, plan, direct, and manage the cost-effective operation of the Food and Beverage Department
- Forecast cover, revenue, and payroll costs for all Food and Beverage outlets
- Provide support and guidance to all Food and Beverage Departments for efficient operations
- Ensure compliance with hygiene, health, and safety standards
- Conduct interviews, screenings, and hiring of new employees
- Perform performance appraisals, recognition, and disciplinary actions
- Coordinate training programs and skills enhancement initiatives for Food and Beverage staff
- Address and resolve guest and staff concerns
- Order and evaluate the quality of all food and related supplies, maintaining appropriate inventory levels
- Maintain a safe work environment by ensuring high standards of repair, hygiene, and safety
- Oversee all aspects of catered functions as directed
- Comply with corporate accounting procedures
- Prepare and ensure compliance with annual Quality and Brand Standard Audit

Valor Hospitality Partners and our client is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
- If you meet the qualifications and experience for this position, we invite you to apply.

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